Ashley Padayatil
Philadelphia
Summary
Skilled IT professional with robust experience in providing technical support and troubleshooting. Adept at resolving hardware and software issues and ensuring seamless system operations. Strong focus on team collaboration and delivering results, reliable and flexible with changing needs. Expertise in network configuration, customer service, and problem-solving.
Overview
7
7
years of professional experience
Work History
Charter Schools IT Help Desk Tech
Intelligent Networks Inc
01.2022 - Current
- Coordinate computer-related activities by the school's needs.
- Identified updates for software and hardware for students and employees.
- Assisting in developing computer networks for schools.
- Helped with technical issues given by teachers and students
- Observing student and teacher training programs and staying on top of computer needs, such as login, wifi connections, and organizing computers etc at multiple charter schools.
- Improved analytics and multitasking skills.
Student Work-Study
Holy Family University
09.2019 - 03.2020
- Converting all paper files into electronic files by scanning documents into the computer.
- Assisted faculty as needed for miscellaneous office work.
- Assisted and covered office staff as needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Councilman Summer Intern
City of Philadelphia
06.2018 - 08.2018
- Performed using Microsoft Office programs, such as data entry and making files to create resolution letters.
- Supported clerical duties such as making photocopies, answering phone inquiries, etc.
- Worked cohesively with office staff to carry out essential core functions of the office.
- Provided customer service to residents of Philadelphia regarding neighborhood issues and public safety concerns.
- Provided administrative assistance by corresponding with the offices of other councilmen and Philadelphia residents.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
- Leveraged exceptional problem-solving abilities when faced with unexpected challenges or difficult situations during daily activities as an intern.
Education
Master's - Computer Security and Privacy
Drexel University
Philadelphia, PA09.2025
Bachelor's Degree - Computer Information System
Holy Family University
Philadelphia, PA05.2022
Skills
- Web Design and Development
- HTML5
- Javascript
- Cyber Security
- Back-End Technologies
- Java
- C
- C
- C#
- Python
- Application support
- Software installation
- VPN configuration
Awards
- Holy Family University Dean's List for the School of Business Administration Fall 2020 Semester
- Holy Family University Dean's List for the School of Business Administration Spring 2020 Semester
- Holy Family University Dean's List for the School of Business Administration Fall 2021 Semester
- Holy Family University Dean's List for the School of Business Administration Spring 2021 Semester
- Holy Family University Dean's List for the School of Business Administration Spring 2022 Semester
Timeline
Charter Schools IT Help Desk Tech
Intelligent Networks Inc
01.2022 - Current
Student Work-Study
Holy Family University
09.2019 - 03.2020
Councilman Summer Intern
City of Philadelphia
06.2018 - 08.2018
Bachelor's Degree - Computer Information System
Holy Family University
Master's - Computer Security and Privacy
Drexel University
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