Ashley Padilla
Canyon Lake,TX
Summary
Compassionate Medical Assistant with a strong background in patient care and communication. Committed to delivering exceptional care in an Otolaryngology setting, with experience in maintaining accurate medical records and assisting with diagnostic tests and procedures. Eager to leverage skills in a collaborative environment that prioritizes patient well-being and utilizes state-of-the-art medical technology.
Overview
17
17
years of professional experience
Work History
Service Delivery Specialist
Ttec (TeleTech) - HealthCare Solutions
11.2021 - 07.2024
- Streamlined communication processes to improve patient support.
- Trained new team members on healthcare policies and procedures.
- Established effective feedback channels to enhance service delivery.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 11.2021
- Managed customer accounts to ensure accuracy and timely updates.
- Resolved inquiries through effective communication and problem-solving.
- Collaborated with teams to enhance service delivery processes.
Bartender/Waitress
Coaches sports bar and grill
04.2012 - 04.2013
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Bartender/Waitress
Wild geese
04.2010 - 04.2012
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Data Entry Assistant
A1 best movers
04.2009 - 01.2010
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Translated written documentation and notes into emails and other types of correspondence.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Domestic Worker
Self employed
11.2012 - Current
- Checked homework assignments upon completion and quizzed children on study topics in preparation for tests.
- Employed various techniques, including grilling, frying and steaming to prepare fish, meat and chicken for healthy meals.
- Fed, watered and cared for household pets and made veterinary appointments to keep animals healthy.
- Scrubbed kitchen counters and appliances, disinfecting surfaces to avoid illness.
- Laundered clothes, towels and linens and applied cleaning sprays to eliminate stains.
- Set up computers for virtual student learning sessions and helped children get situated for class.
- Paid bills both online and by mail, kept household financial records updated and gathered all income information for annual tax purposes.
- Shopped for groceries, clothing and other household items online and at local stores.
- Drove children to appointments and after-school activities.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Managed household tasks, including cleaning, cooking, and laundry, ensuring a well-maintained environment.
Education
Currently Enrolled -
Champions School Of Real Estate
Katy, TX100 + Hours of Online Schooling - Real Estate
Champions School Of Real Estate
Katy, TXSome College (No Degree) - Basic College Courses
Houston Community College
Houston, TXHigh School Diploma -
Pearland High School
Pearland, TX05.2011
Skills
- Effective communication
- Organizational skills
- Creative thinking
- Relationship building
- Emotional support
- Data entry
- Task prioritization
- Self motivation
- Medical record management
- Team collaboration
- Professional appearance
- Quality assurance
- Client satisfaction
Timeline
Service Delivery Specialist
Ttec (TeleTech) - HealthCare Solutions
11.2021 - 07.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 11.2021
Domestic Worker
Self employed
11.2012 - Current
Bartender/Waitress
Coaches sports bar and grill
04.2012 - 04.2013
Bartender/Waitress
Wild geese
04.2010 - 04.2012
Data Entry Assistant
A1 best movers
04.2009 - 01.2010
100 + Hours of Online Schooling - Real Estate
Champions School Of Real Estate
Some College (No Degree) - Basic College Courses
Houston Community College
High School Diploma -
Pearland High School
Currently Enrolled -
Champions School Of Real Estate