Ashley Painer

• Trained and retrained new employees in baking techniques, food safety standards and customer service skills.
• Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
• Recommended and customized items to fulfill bakery requests and special orders.
• Developed and implemented effective cake order forms, production sheets, to-do-lists and training for every employee new or old.
• Assisted employees in all aspects of the bakery department including: baking goods, dating and putting out frozen items, putting away loads, ordering, taking customer orders/phone calls, temperature checks, cleaning, etc.
• Implemented efficient ordering systems and tools given to reduce waste while maintaining optimal stock levels.
• Established clear performance goals for team members with regular feedback on progress towards those goals.
• Cross-trained team members to build individual capabilities and secure adequate bakery coverage and knowledge of the whole shop and allows easy delegation of tasks.
• Reviewed all informational emails from corporate daily to assess department sales, distress, units per labor hour, weekly/daily/yearly sales to date, ecommerce, inventory/margin, sales to push each week, etc, and make plans to increase profit/productivity or necessary changes.
• Implemented effective promotional and seasonal displays based on weekly sales on the store weekly ads.
• Created weekly schedules to ensure adequate staff coverage during peak hours.
• Initiated creative marketing displays that resulted in increased foot traffic and total overall sales.
• Utilized all given software technology to streamline daily business operations including: Excel Spreadsheets(comparing weekly/yearly sales), Word, Vision Pro (Scanning the sales floor for daily proper projected production), Mainframe reports (checking bills and inventory numbers), Afresh (Frozen and grocery ordering system) Empower (Schedule), etc.
• Examined merchandise daily to ensure that it was correctly priced and displayed as advertised.
• Hired, trained, retained and evaluated personnel in department duties and expectations and proceeded with promotion requests or write ups when appropriate.
• Completed monthly inventories and b12 checks using a handheld scanning device and mainframe reports.

-Same as 1st job listed-

-Same as 1st job listed-

-Same as 1st job listed-

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
• Created and implemented hands on and creative training methods to ensure exceptional customer service skills, multitasking and speed of service in this high paced job as well as instilling confidence to adapt faster to each job role.
• Monitored team productivity and performance to support goals.
• Assigned, prioritized, and delegated tasks and responsibilities to the employees using the log book which also includes a temp log and daily cleaning tasks.
• Utilized strong analytical and problem solving skills to address operational issues.
• Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
• Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
• Quickly and effectively delegating/ compensating and problem solving in a fast pace environment.
• Cross-trained existing employees to maximize team agility and performance.
• Used a par system to stock/order and organize all ingredients in the bar.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used a handheld scanning device to scan distress and inventory, used mainframe reports (bills and checking inventory numbers), excel spreadsheets, word, Starbucks ordering specific site, empower( scheduling), etc.