Ashley Pangburn
Mc David,Florida
Summary
Results-oriented with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highly trustworthy, ethical and discreet; committed to superior customer service. Detail oriented and resourceful in completing projects; able to multitask effectively, be a team player and work independently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Navy Federal Credit Union
04.2024 - Current
- Working through member loans and confirming that all names, numbers, and locations are correct.
- Creating member documents for them to sign at closing date.
- Ordering a notary to attend the closing date of the member.
- Funding loans once documents are signed.
Baptist Health Care
Gulf Breeze, Florida
01.2023 - 04.2024
- Company Overview: Gulf Breeze, Florida
- Gathering Basic patient information as well as explaining a variety of admission forms and policies, obtain signatures, educate on financial responsibilities, and obtain payments
- Responsible for answering phone calls in a timely manner
- Gulf Breeze, Florida
Teaching Assistant
Community Action Program
Pensacola, Florida
07.2022 - 10.2022
- Company Overview: Pensacola, Florida
- Performed as a Teaching Assistant
- Lead the classroom when the head teacher was out, read stories aloud to the children
- Focused on teaching the children their alphabet and learning to write their names
- Pensacola, Florida
Parts Associate/ Driver
Kia Auto Sports
Pensacola, Florida
04.2016 - 05.2017
- Company Overview: Pensacola, Florida
- Accepted delivery of inventory
- Check in and put up in desired location parts that have been delivered
- Pickup and/or deliver parts to and/or from local locations
- Ensured cleanliness, tidiness and safety of work environment
- Performed my best work with a smile
- Ensured parts and packages were packaged and labeled correctly
- Ensured adherence to all safety policies and operating procedures
- Pensacola, Florida
Key Holder/Manager
Dollar General
Pensacola, Florida
05.2014 - 01.2015
- Company Overview: Pensacola, Florida
- Greeted customers that enter and exit the store
- Managed day-to-day operations of the business, including managing 2-3 team members at one time in my assigned location
- Organized deliveries of inventory from stock room to merchandise floor
- Stocked merchandise on shelves
- Placed merchandise in a neat arrangement and followed store protocols to maximize sales and customer satisfaction
- Provided a high level of product and leadership support to representatives and clients
- Resolved customer questions, issues, and complaints: Providing excellent customer service during each shift
- Effectively communicated with team members to maintain clearly defined expectations
- Pensacola, Florida
Assistant Manager
Dollar Tree
Pensacola, Florida
03.2009 - 05.2013
- Company Overview: Pensacola, Florida
- Greeted customers that enter and exit the store
- Managed day-to-day operations of the business, including managing 4-5 team members at one time in my assigned location
- Organized deliveries of inventory from stock room to merchandise floor
- Stocked merchandise on shelves
- Placed merchandise in a neat arrangement and followed store protocols to maximize sales and customer satisfaction
- Provided a high level of product and leadership support to representatives and clients
- Resolved customer questions, issues, and complaints: Providing excellent customer service during each shift
- Effectively communicated with team members to maintain clearly defined expectations
- Pensacola, Florida
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06.2010
Skills
- Proficient in Microsoft Word
- Proficient in Internet Explorer
- Proficient in Google Chrome
- Proficient in All scripts
- Proficient in Phreesia
- Proficient in Schedule Max
- Proficient in Order facilitator
- Proficient in Eclipse
- Proficient in Ecare
- Proficient in PatientCo
- Excellent people skills
- Excellent communication skills
- Leadership qualities
- Management experience
- Skilled multi-tasker
- Focused on patient satisfaction
- Deadline oriented
- Microsoft Excel
- Proficient in Empower
- Proficient in UAD
- Proficient in Blue zone
Community Service
- NWE Chiefs Cheerleading Coach
- Serve in Kids church at Cross Faith Church
- Volunteer in my child’s classroom when available
Educationcertifications
Pine Forest High School, Pensacola, Florida, High School Diploma, 06/01/10
Timeline
Navy Federal Credit Union
04.2024 - Current
Baptist Health Care
01.2023 - 04.2024
Teaching Assistant
Community Action Program
07.2022 - 10.2022
Parts Associate/ Driver
Kia Auto Sports
04.2016 - 05.2017
Key Holder/Manager
Dollar General
05.2014 - 01.2015
Assistant Manager
Dollar Tree
03.2009 - 05.2013
High School Diploma -
Pine Forest High School
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