Ashley Parker
Lombard,IL
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying everyone's needs to develop and deliver creative solutions.
Overview
5
5
years of professional experience
Work History
Team Lead
RedSpeed Illinois
Lombard, IL
03.2021 - 02.2022
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
- Promoted to leadership position in recognition of strong work ethic and my work performance stood out.
- Mentored newly hired employees on computer operations and implemented training on how to keep a steady work pace.
- Created and implemented strategies for team members to reach goals.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Last Chance Nordstrom
Lombard, IL
08.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Provided customer service with a warm and inviting attitude at all times
- Politely assisted customers
- Responsible for collecting payments by accepting cash or charge cards
- Operated a cash register
- Cleaned and straightened work area
- Bagged merchandise by following standard procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Target
Villa Park, IL
09.2015 - 01.2019
- I greeted and pleasantly interacted with customers and provided excellent customer service
- Maintained high standards of customer service during faced-paced setting
- Handled currency and credit transactions quickly and accurately
- Maintained a clean, safe, and organized work environment
- Built a loyal clientele through friendly interactions and consistent appreciation
- Investigated and resolved customer inquiries and complaints in a timely and empathic manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Communications
University of Phoenix
Phoenix, AZ06.2025
High School Diploma -
Bollingbrook High School
Bolingbrook, IL05.2016
Skills
- Outlook
- PowerPoint and Excel
- Works well under pressure
- Customer relations
- Shipping and receiving understanding
- Credit card payment processing
- Retail sales customer service
- Data evaluation
- Technologically savvy
- Process optimization
- Conflict mediation
- Adaptive team player
- Project management abilities
- Business development understanding
- Product organization
- Problem-solving abilities
- Microsoft Office expertise
- High-energy attitude
Timeline
Team Lead
RedSpeed Illinois
03.2021 - 02.2022
Customer Service Representative
Last Chance Nordstrom
08.2019 - 02.2020
Customer Service Representative
Target
09.2015 - 01.2019
Bachelor of Arts - Communications
University of Phoenix
High School Diploma -
Bollingbrook High School
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