Ashley Parker
Brenham,TX
Summary
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
I am also a Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Health Care Provider
DDWD HCS Services
10.2022 - Current
- Home management and care planning
- Medical advocacy
- Prescription medication management
- Helped with personal hygiene and care
- Assisted with meals and nutrition
- Helped with mobility
- Home maintenance and basic housekeeping
- Transportation
Call Center Representative
LCS Call Center Part Time
02.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Health Care Provider
A New Hope Development
04.2017 - 10.2022
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards
- Understood medical requirements
- Taking care of transport
- Managing finances
- Providing emotional support
- Housekeeping
- Ensuring home safety.
Tax Preparer/Customer Service
Jackson Hewitt
08.2013 - 04.2017
- Helped clients file their taxes and ensure the accuracy of various tax forms
- Prepared clients to be able to pay any needed fees and review financial records
- Calculated tax returns, managed communication between clients and tax authorities
- Assisted businesses and individual clients in preparing tax returns
- Applied federal, state, and local codes to ensure tax compliance
- Consulted clients on tax law and income statement documentation
- Managed electronic tax records using QuickBooks.
Health Care Provider
Quality Care Service
01.2009 - 08.2013
- Enabled patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families
- Monitored patient condition by observing physical and mental condition, intake and output, and exercise.
Education
High school diploma -
Skills
- Care Planning
- Compassionate Care
- Healthcare Education
- Documentation And Reporting
- Customer Service
- Child Care
Languages
Spanish
Professional Working
English
Native or Bilingual
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Timeline
Health Care Provider
DDWD HCS Services
10.2022 - Current
Call Center Representative
LCS Call Center Part Time
02.2022 - Current
Health Care Provider
A New Hope Development
04.2017 - 10.2022
Tax Preparer/Customer Service
Jackson Hewitt
08.2013 - 04.2017
Health Care Provider
Quality Care Service
01.2009 - 08.2013