Ashley Patt

Mobile Service Coordinator in charge of all recall service work for the company

• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Assisted customers with inquiries, resolving issues promptly for improved customer retention.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

• Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
• Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
• Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
• Managed waitlists effectively to maximize venue occupancy during high-demand periods.