ASHLEY PATTERSON
Webster,TX
Summary
Seeking to establish a responsible challenging position. It is my goal to apply my vast knowledge and experience in a facility where growth and opportunities are constantly offered.
Driven Quality Assurance Technician and Customer Service Representative with a proven track record, showcasing expertise in medical terminology and exceptional multitasking abilities. Excelled in enhancing quality standards, conducting comprehensive CAPA interviews, and leading effective training sessions. Renowned for empathetic patient care and meticulous attention to detail, significantly improving operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Quality Assurance Technician
Octapharma Plasma
04.2022 - 10.2024
- Maintained accurate records of all test results and generated detailed reports for Quality review
- Reviewed validations on incoming equipment to verify conformance to established quality standards
- Reviewed training packets on new employees on proper use of equipment and SOP review to ensure understanding of policy
- Conduct Weekly and Monthly Meetings
- Create Training Records
- Started conducting Corrective and Preventative Action interviews.
- Complete Center walkthrough
- Complete employee observations
Donor Floor Supervisor/ Quality Assurance Back-up
Octapharma Plasma
04.2021 - 04.2022
- Enhanced team proficiency with systematic coaching, dedicated training sessions, and continual feedback.
- Utilized strong communication skills when interacting with donors, staff members, managers
- Maintained inventory of all supplies necessary for successful operation of the donor floor
- Overseeing Donors and staff to ensure no Bottlenecks
- Completing sample shipments
- Completing product shipments
- Identifying deviations
Phlebotomist/ Sr. Phlebotomist
Octapharma Plasma
11.2018 - 04.2021
- Collected blood from donors with various skill levels within set time frames.
- Performed venipuncture procedures with accuracy and precision
- Prepared labels related to specimen collection processes accurately and efficiently
- Enhanced database accuracy through thorough donor identification.
- Installed Plasmapheresis machines for donation processes.
- Treating donors with reactions
- Assisting with resticks
- Creating a consistent donor flow
Customer Service Representative
Lowe’s
06.2014 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
APCertification - Phlebotomy
Camsen Institute
Jacksonville, Florida09.2017
High School Diploma -
Glenn Hills High
Augusta, Georgia05.2011
Skills
- Medical Terminology
- Mult-tasking
- Customer Service
- Empathetic
- Patient and Donor Care
- Communication
- Attention to detail
Personal Information
Title: Customer Service Representative/ Quality Technician/Phlebotomist
Timeline
Quality Assurance Technician
Octapharma Plasma
04.2022 - 10.2024
Donor Floor Supervisor/ Quality Assurance Back-up
Octapharma Plasma
04.2021 - 04.2022
Phlebotomist/ Sr. Phlebotomist
Octapharma Plasma
11.2018 - 04.2021
Customer Service Representative
Lowe’s
06.2014 - 11.2018
APCertification - Phlebotomy
Camsen Institute
High School Diploma -
Glenn Hills High