Ashley Payne

• Delivered superior customer service, resolving complex financial inquiries and guiding clients through available options with clarity and precision.

• Cross-sold banking products and services, driving client satisfaction and achieving revenue goals.

• Trained new hires on service standards and company policies, ensuring team readiness.

• Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
• Resolved complex customer issues, resulting in increased trust and loyalty among clients.

• Counseled members on financial stability and retirement planning, ensuring clarity on account options.

• Maintained accuracy in account audits and claims, protecting member confidence and data integrity.

• Provided responsive solutions to member concerns, fostering satisfaction and loyalty.

• Delivered efficient and error-free account transactions, adhering to security and regulatory protocols.

• Addressed client inquiries with empathy and professionalism, ensuring timely issue resolution.

• Promoted and educated clients on banking products, enhancing their financial well-being.

• Resolved customer concerns swiftly and effectively, enhancing client retention.

• Supervised team operations, fostering collaboration and meeting service standards.

• Monitored service delivery to ensure customer satisfaction and handled high-pressure situations with composure.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.