Ashley Payne
100 Hudson Lane
Summary
Patient/client focused receptionist with 6 years of experience delivering centered support to customers or patients. Adept at scheduling patient appointments, maintaining medical records, and ensuring the patient or customer is the primary focus. Skilled in implementing policies that improve efficiency and enhance productivity in administrative processes.
Overview
11
11
years of professional experience
Work History
Commercial Care Rep
Alorica
06.2024 - 01.2026
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with teams to enhance service delivery and improve customer satisfaction.
- Trained new representatives on systems and procedures, fostering a knowledgeable workforce.
- Developed and implemented process improvements to streamline operations and reduce response times.
Process Assistant
Amazon Fulfillment
01.2021 - 08.2023
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Avesis
05.2018 - 09.2020
- Coordinated communication between departments, facilitating smooth information flow and collaboration.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Rentia Associates of Kentucky
11.2014 - 03.2018
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
Education
Certified Nursing Assistant -
SLCC
Lafayette, LA01.2019
High School Diploma -
K.I.A. Homeschool
Berea, KY05-2013
Skills
- Microsoft Office Suit
- Listen attentively to customers’ needs
- Time management
- Interpersonal skills
- Appointment reminder calls
- Collect insurance information
- Preform assigned duties and other duties as necessary
- People-oriented
- Excellent communication skills
- Superior organization ability
- Building customer support
- Scheduling appointments
- Follow HIPAA, compliance, privacy, and confidentiality standards
Timeline
Commercial Care Rep
Alorica
06.2024 - 01.2026
Process Assistant
Amazon Fulfillment
01.2021 - 08.2023
Receptionist
Avesis
05.2018 - 09.2020
Receptionist
Rentia Associates of Kentucky
11.2014 - 03.2018
Certified Nursing Assistant -
SLCC
High School Diploma -
K.I.A. Homeschool