Jerwan Berwary
Nashville,TN
Summary
Dedicated IAM Analyst with a proven track record of implementing and maintaining robust identity and access management solutions. Possesses a strong understanding of security frameworks and industry best practices, combined with hands-on experience in designing, configuring, and overseeing IAM systems. Adept at collaborating with cross-functional teams to ensure compliance, mitigate risks, and streamline access controls. Effective communicator known for translating complex technical concepts into actionable insights, driving enhanced security posture and operational efficiency.
Overview
15
15
years of professional experience
Work History
IAM & Epic EMR, Analyst
Ardent Health Services
08.2020 - Current
- Spearheaded provisioning, maintenance, and deprovisioning for 15,000+ individuals across 15+ domains.
- Strategically recommended standardization or transfer of ownership for provision workflows in diverse markets.
- Ensured end user compliance with provisioning standards, contributing to enhanced security.
- Proficiently resolved technical and functional issues via ServiceNow, maintaining an accurate ticket queue.
- Streamlined IAM activities, maintaining access accuracy within multiple IT systems.
- Collaborated on Epic Security team for user provisioning.
- Oversaw internal user access request system, reviewing approvals for enterprise applications.
- Created user accounts and permissions within Active Directory.
- Championed process improvements and workflow enhancements.
- Leveraged industry insights to deliver best-of-breed expertise to clients.
IT Support Analyst Tier 1
Concept Technology Inc
03.2020 - 08.2020
- Provide support for desktop operating system Microsoft Apps and hardware/peripherals
- Document incident and resolution information in ticket into system
- Provided level 2 IT support to non-technical personnel with and out the business
- Resolved customer issues in a clear, courteous, and straightforward manner
- Set up PC/Apple laptops and mobile devices with Microsoft Authenticator
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Create user in Azure and troubleshoot user authenticator
- Trouble shot client network and devices
- Assist client with windows and servers, AD Active Directory, Exchange or Office 365 push install to device
- Remote support knowledge with assisting user set up from home during Covid.
IT Support Analyst
Premise Health
07.2017 - 03.2020
- Provided expert support for desktop OS, Microsoft Apps, hardware/peripherals.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Documented incidents and resolutions in the ticketing system.
- Delivered second-level IT support to non-technical personnel.
- Set up and troubleshooted Microsoft Authenticator for PC/Apple laptops and mobile devices.
- Managed Azure user creation and authentication troubleshooting.
- Effectively troubleshooted client network and device issues.
IT Consultant
Vanderbilt IT -TEKsystems
04.2017 - 07.2017
- Provide technical support for hardware, software via phone or at site
- Configure mobile devices for remote access
- Updating support documentation
- Working on Active Directory account, configuration of VMWare
- Troubleshooting technical problems and implementing solutions
- Assist users to establish and troubleshoot VPN connections
- Hep users with internet Browsers and MS Office problems.
CompenSafe Specialist
Employee Benefits, LLC
02.2016 - 10.2016
- Perform network administration functions
- Unlock and reset passwords
- Provide desktop support for remote and local users
- Set up user accounts/permissions
- Perform Loan Origination System (LOS) administrative functions
- Tested software updates to CompenSafe Mortgage Loan Origination software
- Identify and perform the appropriate commission fee and bonus issuance for residential mortgage originator Process approximately 6-10 commission loan a day ranging in value based on $89,000- $600,000 required approval as needed.
Owner/CEO
Chill Spot LLC
06.2008 - 06.2015
- Achieved 400% sales growth within the first year after acquisition.
- Enhanced workplace morale and executed effective internal and word-of-mouth marketing.
- Developed innovative social media-driven marketing campaigns.
- Managed financial operations and oversaw restaurant activities.
Education
Bachelors - Business Information System
Tennessee State University
Nashville, TN12.2018
Skills
- Epic Security Certified
- Microsoft Azure AD
- MFA
- Okta Suit
- Microsoft Office Suit
- Webex Admin
- SCCM upgrades
- SbPAM
- SailPoint
- SSO
- Imprivata
- Web Applications
- Password Management
Timeline
IAM & Epic EMR, Analyst
Ardent Health Services
08.2020 - Current
IT Support Analyst Tier 1
Concept Technology Inc
03.2020 - 08.2020
IT Support Analyst
Premise Health
07.2017 - 03.2020
IT Consultant
Vanderbilt IT -TEKsystems
04.2017 - 07.2017
CompenSafe Specialist
Employee Benefits, LLC
02.2016 - 10.2016
Owner/CEO
Chill Spot LLC
06.2008 - 06.2015
Bachelors - Business Information System
Tennessee State University