Chantell Villeneuve

Management of daily operations of Epic Security and IAM Operations teams, including domain access and provider maintenance group service lines.

Collaboration and partnership with all levels of organization, ensuring access needs are met efficiently and accurately.

Accomplishments have included ticket backlog clean-up dating back two years, reduction in OT spending by 95%, revision of policies to support current business needs, and design and implementation of the Epic Security Roles & Responsibilities matrix.

Management of daily operations of Cadence, ADT/Prelude, and HIM Epic Application teams.

Collaborate with business partners and IT leadership.

Oversight of Rev Cycle Roadmap, coordinating resource availability and project prioritization.

Management of all personnel aspects, including performance evaluation, corrective action, and talent acquisition.

Managed Epic Provider Master File (SER) for three regions.

Primary liaison between operations and IT, working in collaboration with Medical Staffing, Training, and other Epic Application teams.

Key role in project initiatives and service recovery.

Provided expert support and guidance specific to Epic Cadence and Epic Prelude applications.

Key roll in redesign of business and technical processes to support multiple cardiology departments in three regions.

Management of Epic Provider Master File (SER).

Successful implementation of Consent for Treatment Translation project.

Managed Service Desk, supporting 45 service areas across 8 states.

Project Managed "Big Bang" Epic implementations for FQHC and community/rural based clinics.

Designed and implemented Site Specialist Coordinator program, allowing service area liaisons to provide first level technical support to allow for more stability on site.

Oversight of daily operations for 7 specialty departments - Urology, Orthopedics, ENT, Dermatology, Gastroenterology, Audiology, and Podiatry.

Coordinate successful opening of TVC Orthopedics department and relocation of TVC Urology department.

Served as manager liaison for Epic Implementation project, including oversight of Epic access application areas.

Maintain access applications project plan, ensuring a successful go live for 50+ outpatient departments.

Oversight of all administrator functions, including staffing and recruitment, credentialing and contract negotiation, budget and AR/AP, marketing, quality improvement, payroll, and clinical support practices.

Analysis of all operational areas and implemented changes, resulting in decreased overhead, increased profit, and improved patient care and safety.

Oversight of daily operations for Family Practice and Urgent Care, supported by 16 FTE.

Evaluate operational inefficiencies and implement process improvement initiatives, resulting in improved patient care.

Serve as Co Chair on PMG Regional Diversity Committee and Regional Outreach Committee for 7 years.

Responsible for intake and resolution of all patient complaints, HIPAA violations, and Unusual Occurrence Reports for 22 locations.

Design and implementation of Cervical Cancer Screening modules with goal of decreasing instances of cervical cancer among 80,000+ female patients.

Key role in design, development, and implement of Providence Medication Assistance Program, growing program from 1 FTE and one location, to 7 FTE and twenty-two locations, acquiring over $6,000,000 worth of free medication year for indigent patient population.

Developed relationships with 80+ pharmaceutical companies to understand and streamline request process into one for Providence patients and providers.

Ongoing oversight of daily operations for Medication Assistance Program.

Ongoing analysis to ensure continued success of programs implemented.

Prior to this role at Providence, supported East Side Urgent Care as Clinic Lead.