ASHLEY PAYNES-HIGHTOWER
Summary
A hardworking and motivated person that can work under pressure and complete all tasks given efficiently. Great interpersonal skills with good team leadership and a team player. I have 3+ years in purchasing, supply chain and process improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PROCUREMENT SPECIALIST
VMOX
10.2022 - Current
- Process and fulfill all order and ticket requests with accuracy in a first in-first out processing model
- Provide general assistance and support for incoming requests through tickets and orders related to mobile devices
- Create all tickets with accuracy and route to the appropriate channel for the most efficient processing
- Monitor and manage desktop support
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Providing accurate and regular reports to management teams on performance.
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Provide updates to the Service Delivery teams for progress on orders and assisting with any issues that may arise
PROCUREMENT SPECIALIST
SAINT FRANCIS MEDICAL CENTER
Memphis, TN
06.2022 - 10.2022
- Prepare proposals, requests quotes and negotiate purchase terms and conditions
- Prepare and issue purchase order and agreements
- Monitor supplier performances, resolve issues and concerns
- Inspect and evaluate the quality of purchase items and resolve shortcomings
- Analyze industry demand trends, support senior management with development and implementation of sourcing strategies.
PURCHASING AGENT/OEM SALES
KELE INC.
Memphis, TN
02.2022 - 06.2022
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintain labor reports, sales inquiries concerning deliveries
- Process MRP reports.
SUPPLY CHAIN MATERIALS COORDINATOR
ST. FRANCIS MEDICAL CENTER
Peoria, IL
12.2020 - 03.2022
- Analyze spreadsheet data, run queries, utilize ERP systems
- Conduct cycle counts of inventory, issue supplies, fill order
- Approve orders, research substitute products, contact sales representative for resolution issues.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Kept stock areas clean, tidy and organized according to facility requirements.
- Completed frequent inventory counts and resolved discrepancies.
SALES CONSULTANT
T-MOBILE
Peoria, IL
06.2019 - 12.2021
- Identifies training for customer billing, technical and/or account issues
- Meet and exceed key performance objectives, including sales and customer satisfaction goals
- Build customer connections by asking right questions to uncover individual needs
- Assist with user requests for technical advice and support
- Perform remote troubleshooting through diagnostic techniques pertinent questions.
- Provided sales and customer service assistance to walk-in traffic
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Education
Associate of Science - Business
DANVILLE AREA COMMUNITY COLLEGE
Danville, IL07.2016
Bachelor of Science - Business Management
LINCOLN UNIVERSITY OF PA
Oxford, PA05.2019
Skills
- Interpersonal Communication
- Adaptability
- Procurement & Purchasing
- Troubleshooting
- Team Player
- Supply Chain
- Customer Service
- Time Management
- Microsoft Office
- Desktop Support
- Communication Skills
- SLA Management
Certification
Google IT Support Professional
Timeline
PROCUREMENT SPECIALIST
VMOX
10.2022 - Current
PROCUREMENT SPECIALIST
SAINT FRANCIS MEDICAL CENTER
06.2022 - 10.2022
PURCHASING AGENT/OEM SALES
KELE INC.
02.2022 - 06.2022
SUPPLY CHAIN MATERIALS COORDINATOR
ST. FRANCIS MEDICAL CENTER
12.2020 - 03.2022
SALES CONSULTANT
T-MOBILE
06.2019 - 12.2021
Associate of Science - Business
DANVILLE AREA COMMUNITY COLLEGE
Bachelor of Science - Business Management
LINCOLN UNIVERSITY OF PA