Ashley Peña-Cecilio
Clearwater,FL
Summary
Bilingual customer service and administrative professional with experience in banking, financial transactions, and government services. Skilled in cash handling, legal document verification, compliance procedures, and high-volume customer interactions. Detail-oriented and organized with strong problem-solving skills and the ability to maintain accuracy in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Tax Collector Service Specialist
Pinellas County Tax Collector
02.2025 - Current
- Provide customer service and technical support to the public in person, by phone, mail, and online.
- Process driver licenses, identification cards, vehicle registrations, titles, tags, parking permits, and specialty license plates in compliance with Florida regulations.
- Verify and analyze legal documents for citizen and non-citizen applicants in accordance with Federal REAL ID requirements.
- Conduct database research using DHSMV systems to determine eligibility for licenses, reinstatements, registrations, and other services.
- Handle complex financial transactions including taxes, fees, registrations, and payment processing with accuracy and accountability.
- Perform advanced cash handling, balancing, receipting, and reconciliation of payments involving cash, checks, credit/debit cards, and money orders.
- Administer vision, medical, knowledge, and road examinations for driver licensing services.
- Research and process tax payments, bankruptcy accounts, garnishments, and delinquent tangible tax enforcement cases.
- Utilize multiple government and agency systems including FRVIS, FDLIS, TaxSys, SharePoint, Outlook, Word, and Excel.
- Assist customers with voter registration, organ donor enrollment, and hunting/fishing license applications.
- Operate specialized office equipment including cameras, scanners, card printers, signature pads, and vision testing systems.
- Maintain accuracy, confidentiality, and compliance while managing high-volume public interactions in a fast-paced environment.
Housekeeper
Keene Terrace Baptist Church
2018 - Current
- Maintained cleanliness and organization in common areas to enhance visitor experience.
- Operated cleaning equipment and adhered to safety protocols for effective sanitation.
- Developed efficient cleaning schedules to ensure timely completion of tasks.
Bank Teller
Wells Fargo
04.2024 - 04.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries and resolved issues to enhance satisfaction.
- Balanced cash drawer daily, maintaining accurate records of all transactions.
- Collaborated with team members to streamline service delivery and improve workflow efficiency.
Customer Service Associate
Publix
2020 - 04.2024
- Provided customer service in person and over the phone while resolving customer concerns professionally.
- Processed financial services including lottery, money orders, gift cards, check cashing, and Western Union transactions.
- Assisted with bookkeeping, balancing cash drawers, bank deposits, and armored cash deliveries.
- Maintained accuracy and accountability in high-volume cash handling operations.
Education
Associate of Arts -
St Petersburg College
2021
Skills
- Customer Service & Client Relations
- Cash Handling & Account Reconciliation
- Banking & Financial Transactions
- DMV & Government Processing
- Legal Document Verification
- Sales & Cross-Selling
- Microsoft Office
- Problem Solving & Communication
- Organization & Time Management
- Data Entry & Recordkeeping
- Compliance & Confidentiality
- Administrative Support
- Attention to Detail
Languages
Spanish
Full Professional
Timeline
Tax Collector Service Specialist
Pinellas County Tax Collector
02.2025 - Current
Bank Teller
Wells Fargo
04.2024 - 04.2024
Housekeeper
Keene Terrace Baptist Church
2018 - Current
Customer Service Associate
Publix
2020 - 04.2024
Associate of Arts -
St Petersburg College