Ashley Perritt
Pace
Summary
Dynamic Lottery Marketing Specialist Lead with proven skills in customer engagement and financial accuracy. Expertise in implementing promotional strategies and enhancing customer experiences while maintaining compliance with security protocols.
Overview
7
7
years of professional experience
Work History
Lottery Marketing Specialist Lead
Florida Lottery
Pensacola, FL
07.2019 - Current
- Assisted customers in selecting lottery tickets, enhancing overall customer satisfaction and engagement.
- Processed cash transactions accurately, maintaining accountability in financial operations.
- Implemented promotional strategies to boost ticket sales during peak events and holidays.
- Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
- Promoted responsible gaming practices by monitoring customer behavior and intervening when necessary.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Monitored ticket sales and inventory levels to ensure compliance with operational standards.
- Trained new staff on lottery procedures, improving team efficiency and service quality.
Education
Business Administration And Management
Pensacola State College
Pensacola, FL05-2027
Skills
- Decision-making
- Reliability and punctuality
- Cash handling proficiency
- Patience and empathy
Timeline
Lottery Marketing Specialist Lead
Florida Lottery
07.2019 - Current
Business Administration And Management
Pensacola State College