Ashley Petersen
Johnson City,TN
Summary
I am a compassionate, hardworking, and adaptable professional who takes pride in making others feel welcomed and cared for. Through my experience in the airport, hospital, volunteer work, and customer service environments, I have developed strong communication skills, the ability to stay composed in challenging situations, and a deep appreciation for providing safe and meaningful service. I am excited to bring my positive attitude, genuine care for others, and strong work ethic to a career in aviation.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A Restaurants
04.2023 - 01.2024
- Provided friendly, efficient customer service in a high-volume environment while maintaining accuracy, cleanliness, and food-safety standards. Worked collaboratively with team members, handled multiple responsibilities, and remained professional and attentive to customer needs during busy periods.
Team Member
Crumbl Cookies Franchises
05.2024 - 01.2025
- Delivered attentive customer service while accurately managing high-volume orders and changing priorities due to a constantly changing menu. Maintained strong attention to detail, product quality, and cleanliness while communicating effectively with coworkers to ensure seamless daily operations.
FOH Team Member
Panda Restaurant Group
12.2024 - 08.2025
- Helped with the grand opening of this new restaurant. Provided efficient and personable service while communicating with customers, addressing concerns, and managing multiple tasks in a fast-paced environment. Followed food-safety and sanitation procedures and worked effectively with a new and diverse team to maintain smooth operations.
Barista
Holston Valley Medical Center
12.2025 - 05.2026
- Provided professional and compassionate service in a hospital environment while maintaining strict cleanliness, sanitation, and food-safety standards. Remained attentive and understanding to the needs of patients, visitors, and staff while following established safety protocols and maintaining professionalism in a sensitive environment.
Customer Service Agent
Unifi/Delta
04.2026 - Current
- Provides service to passengers in a fast-paced airport environment while following airline and airport safety, security, and operational procedures. Assisted passengers with check-in, boarding, gate operations, and travel concerns. Communicated effectively with airline and airport personnel, and remained calm and professional when resolving challenging situations.
Education
12th grade education -
Faith Lutheran High School
Las Vegas, NV05-2023
Skills
- Customer service
- Safety & security awareness
- Attention to detail
- Communication
- Teamwork
- Multitasking
- Adaptability
- Working under pressure
- Conflict resolution
- Problem solving
- Time management
- De-escalation
Timeline
Customer Service Agent
Unifi/Delta
04.2026 - Current
Barista
Holston Valley Medical Center
12.2025 - 05.2026
FOH Team Member
Panda Restaurant Group
12.2024 - 08.2025
Team Member
Crumbl Cookies Franchises
05.2024 - 01.2025
Team Member
Chick-fil-A Restaurants
04.2023 - 01.2024
12th grade education -
Faith Lutheran High School