ASHLEY PETERSON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Meter Data Specialist II
Alliant Energy
03.2015 - Current
- Excellent analytical skills with the ability to study situations accurately and effectively
- Reroute meters to achieve maximum efficiency for meter readers
- Collaborates with team to solve problems
- Create and maintain Gas Inspection Maintenance And Management (GIMM) field activity orders
- Execute queries in SQL Server MGMT & Oracle SQL Developer to investigate meter and modules
- Initiate work orders for meters that stop communicating remotely
- Monitor towers outages
- Remotely install, change, and remove time-of-day programming
- Provides support with Nomad and Command Links
- Investigates AMI alarms and high/low voltage issues
- Routinely investigate & monitor meters to ensure AMI capable meters are provisioned
- Remotely reconnect and disconnect RCD meters
- Ability to work independent or as a part of a group
- Create standard operating procedures for department
- Supports billing efforts by ensuring data is correct in the EnergyIP System
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Performed monthly meter tests to determine functionality and reliability.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Used [Software] to transfer collected data to company databases daily.
Alliant Energy
03.2007 - Current
Customer Billing Representative
07.2013 - 03.2015
- Fully committed to providing the highest possible standards of customer service and support
Publisher
Quick Reference
06.2008 - 07.2013
- Completed department updates by using FrontPage and
- Worked with other departments to confirm correct information
- Paid close attention to detail for accurate updates
- Maintained and filed proof of procedures
02.2008 - 07.2013
- Installed and updated automatic payment information
- Printed service orders and customer mailings
- Answered customer questions via email
- Assisted with special projects as needed
- Performed time management, organizational skills, and teamwork daily
Customer Service Representative
03.2007 - 07.2013
- Maintained and processed confidential information
- Answered and placed phone calls when needed
- Developed payment plans for customers’ convenience
- Contributed to team effort by accomplishing tasks asked to be done
- Demonstrated customer service skills on every call
- Created personal letters formatted in Microsoft Word to send customer special information
- Implemented multitasking skills on a daily basis
- Helped co-workers with questions when asked
- Worked on Special Teams
- Task
Education
Associate Degree - Administrative Assistant
Madison Area Technical College
Madison, WI2009
Skills
- Proofreading & Editing
- Records Management & Word Processing Applications
- Customer Contact Skills
- Microsoft (Word, Excel, Access, PowerPoint)
- Product Knowledge
- Flow Meters
Timeline
Meter Data Specialist II
Alliant Energy
03.2015 - Current
Customer Billing Representative
07.2013 - 03.2015
Publisher
Quick Reference
06.2008 - 07.2013
02.2008 - 07.2013
Alliant Energy
03.2007 - Current
Customer Service Representative
03.2007 - 07.2013
Associate Degree - Administrative Assistant
Madison Area Technical College