Ashley Petitjean
Burlington,KY
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
3
3
years of professional experience
Work History
Billing and Collections Specialist
New Health Associates, LLC
Dallas, TX
12.2023 - Current
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.
- Researched accounts and completed due diligence to resolve collection problems.
- Achieved performance goals on consistent basis.
- Created a work flow document with all processes of the company to ensure everyone had access to updated practices.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of claims.
Billing and Collections Specialist
Spirit EMS
Greenville, OH
09.2021 - 11.2023
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of claims.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Maintained accurate financial records, ensuring all transactions were properly documented and filed.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
- Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Generated and distributed monthly customer statements.
- Responded to customer inquiries and provided detailed account information.
Education
Bachelor of Arts - Forensic Psychology
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Versailles High School
Versailles, OH05.2018
Skills
- Goal-Oriented
- Professionalism and Ethics
- Problem-Solving
- Attention to Detail
- Multitasking
- Customer Communication
- Goals and performance
- Active listening abilities
- Account Review
Affiliations
- Daughter's of the American Revolution
Timeline
Billing and Collections Specialist
New Health Associates, LLC
12.2023 - Current
Billing and Collections Specialist
Spirit EMS
09.2021 - 11.2023
Bachelor of Arts - Forensic Psychology
Arizona State University
High School Diploma -
Versailles High School