Jessica Hiestand
Glen Burnie,MD
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing & Collections Assistant
Lift Off Distribution
11.2023 - Current
- Streamlined internal processes by updating account information regularly and maintaining detailed documentation of all interactions with debtors.
- Enhanced overall operations efficiency by collaborating with various departments such as sales, customer service, and finance regarding account statuses and resolutions.
- Participated in cross-functional teams to troubleshoot complex billing issues.
- Maintained strong client relationships by resolving billing disputes quickly and professionally.
- Enhanced billing efficiency by streamlining documentation and data entry processes.
Settlement Clerk
Lift Off Distribution
11.2021 - 11.2023
- Streamlined settlement processes by implementing efficient data entry and verification techniques.
- Demonstrated strong attention to detail while validating trade details against source documents, minimizing the risk of errors in the settlement process.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
Receptionist
Lift Off Distribution
07.2019 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Old Mill High School
Millersville, MD01.2010
Skills
- Payment Processing
- Goal-Oriented
- Patience and Persistence
- Client Relations
- Problem-Solving
- Issue investigation
- Multitasking
- Updating Customer Accounts
- Clear Communication
- Team Collaboration
Certification
- Certified Accounts Receivables, IOFM
Timeline
Billing & Collections Assistant
Lift Off Distribution
11.2023 - Current
Settlement Clerk
Lift Off Distribution
11.2021 - 11.2023
Receptionist
Lift Off Distribution
07.2019 - 11.2021
High School Diploma -
Old Mill High School
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