Alicia Avalos
Consolidated Healthcare Services
Rialto,CA
14
years of professional experience
Dynamic professional with proven expertise in debt recovery, client relations, and negotiation. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Work History
Billing & Collections Clerk
8 Years 4 Months- Managed collection processes, ensuring timely follow-up on outstanding accounts.
- Coordinated communication with clients to resolve payment discrepancies and disputes.
- Reviewed account statements for accuracy, identifying errors and initiating corrections.
- Developed training materials for new staff, enhancing onboarding and efficiency.
- Streamlined reporting procedures, improving visibility of collections performance metrics.
- Led team meetings to discuss strategies for reducing delinquency rates across portfolios.
- Led collections team to achieve monthly recovery targets through strategic process improvements.
- Developed training programs for new hires, enhancing team performance and service delivery.
- Monitored accounts receivable aging reports to prioritize collection efforts and mitigate risk.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Documented conversations with consumers and research into accounts.
- Investigated and reviewed credit risks and collections.
Office Manager
3 Years 7 Months- Managed daily operations to ensure efficient workflow and optimal patient care.
- Developed and implemented office procedures to enhance operational efficiency.
- Coordinated scheduling for surgeries and appointments, optimizing resource allocation.
- Oversaw inventory management for medical supplies, ensuring availability and compliance.
- Trained new staff on office protocols and electronic health record systems.
- Analyzed workflow data to identify areas for process improvement and increased productivity.
- Led cross-functional teams to streamline administrative processes and improve service delivery.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 10 employees.
Rafco -Brickform LLC
1 Year 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
House to Home
7 Months- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Business
High School Diploma
Skills
Debt recovery
Microsoft office
Banking
Payment processing
Credit control
Patience and persistence
Call center experience
Client relations
Payroll processing
Customer research
Negotiation
Account management
Payment acceptance
Issue investigation
Excel software
Ledger management
Case investigation
Cashflow report generation
Collections best practices
Organization skills
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Updating customer accounts
Clear communication
Organizational skills
Team collaboration
Active listening
Debt settlement
Data entry skills
Payment scheduling
Documentation and recordkeeping
Professional ethics
Negotiation and resolution
Conflict resolution
Accurate payment posting
Account monitoring
Basic mathematics
Account reconciliation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing & Collections Clerk
Consolidated Healthcare Services
05.2007 - 09.2015Read More
Office Manager
Hallmark Surgical Center
10.2003 - 05.2007Read More
Rafco -Brickform LLC
Customer Service
01.2002 - 09.2003Read More
House to Home
Cashier
04.2001 - 11.2001Read More
Chaffey Community College
Associate of Science from Business
Read More
Pomona High School
High School Diploma
Read More