Kennedy Eiland

• Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
• Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
• Identified opportunities for process improvements, suggesting changes that led to increased efficiency in billing departments.
• Managed approximately 75-110 high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
• Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
• Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
• Analyzed aging reports to identify trends in late payments and develop targeted collection efforts.
• Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
• Developed positive relationships with clients, facilitating open communication regarding payment plans and overdue balances.
• Processed payments and applied to customer balances.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Responded to customer inquiries and provided detailed account information.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Analyzed customer financial records to determine appropriate payment plan.
• Established relationships with customers to encourage payment of delinquent accounts.

• Educated customers about products, pricing and policies to address and resolve issues
• Assisted customers by answering questions, addressing concerns and providing current account information
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities
• Improved customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance
• Managed processing, scheduling and execution of customer purchase orders
• Reduced customer complaints 7% with introduction of new service management and sales follow-up processes
• Audited customer account information to identify issues and develop solutions
• Processed customer account changes with proprietary software such as SalesForce
• Cross-sold services and products to consistently increase team revenue
• Delivered expert technical support to customers and resolved broad array of issues
• Handled calls for new sign-ups, service cancellations and cross-selling opportunities
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge based to develop strategic solutions.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Consulted with clients to deliver comprehensive ADP solution, incorporated new processes, tools, and approaches when recommending ADP solution

• Interacted and partnered with ADP associates in sales and customer service
• Exchanged routine information with members of client project team, including priorities, timeliness, and issues.
• Utilized broad knowledge to recommend solutions to client when appropriate
• Recognized client business issues and concerns and recommended and implemented appropriate solution
• Guided and drove clients towards best solution for their business needs
• Responsible for ensuring accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections
• Created dynamic reports with Pivot Table, invoices, credit memos, updated accounting records, customer information, and sent payment reminders
• Strong familiarity with claims procedures, collections techniques, and customer query resolution
• Knowledgeable about preparing invoices, processing payments, and pursuing past-due balances
• Well-versed in accurately coding different types of bills for clear record keeping and tracking utilizing SAP and Salesforce software
• Researched and resolved employee payroll questions and issues via email, phone, and in person
• Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments
• Worked closely with human resources (HR) to safeguard confidential employee data
• Extracted information from payroll system and generated reports for various departments and vendors
• Utilized MS Excel to assist clients with organizing company data and reports
• Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
• Tracked approximately 15-20 monthly sales to generate reports for business development planning
• Performed sales consultations and educated clients on products and services
• Cultivated relationships with sales team to support and supply corrective actions
• Verified that every client received highest level of support, assistance, and professionalism to uphold company commitments to service.

Assisted approximately 65 customers per day (Apple users) with troubleshooting, technical support, and device set-up

• Identified, investigated, and resolved users' problems with computer software and hardware
• Fielded support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Responsible for ensuring accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections
• Issued invoices, dealt with invoicing related correspondence, answered clients' billing queries, and initiated collections on accounts that are past due
• Provided customers with product information including features, benefits, pricing options, etc., as well as assisted in selecting appropriate solutions for their needs
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Completed shipments by processing and locating orders
• Prepared orders, processed requests, and supply orders
• Pulled material, packed boxes, and placed orders in the delivery area
• Scanned delivered items and ensured quality
• Packed and labeled merchandise to prepare for loading and shipment to customers
• Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets
• Received deliveries, scanned packages, and updated orders in the internal database
• Examined packages and goods for damage and notified vendors of replacement needs
• Updated inventory and production information using warehouse management systems and scanner guns
• Packed materials and items in designated crates and boxes and properly sealed and labeled crates
• Read computer-generated move tickets, put-away labels, and delivery labels to properly move merchandise
• Reviewed inventory sheet against shipments received and alerted manager of discrepancies
• Collected stock location orders and printed requests to maintain inventory control
• Filed requisitions for out-of-stock items and supplies.

• Assisted customers (Apple and Android users) with troubleshooting, technical support, and device set-up
• Identified, investigated, and resolved users' problems with computer software and hardware
• Fielded support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
• Processed payments, updated and explained account/billing information
• Upsold additional products
• Issued invoices, dealt with invoicing related correspondence, answered clients' billing queries, and initiated collections on accounts that are past due
• Provided customers with product information including features, benefits, pricing options, etc., as well as assisted in selecting appropriate solutions for their needs
• Created invoices, credit memos, updated accounting records, customer information, and sent payment reminders
• Generated more than 25 leads per week and pursued appointment opportunities to convert prospects into new customers
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
• Answered customer questions about products and services and recommended appropriate solutions.

Provided instructional lessons for 1-7-year-old children

• Assigned to classroom, read to children, monitored outside play, and performed other duties as assigned and required
• Maintained safe, educational environment for students during learning and free play time
• Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect
• Worked with students to reinforce learning of material or skill introduced by teacher
• Created calm and disciplined classroom environment to improve student focus
• Communicated regularly with parents, teachers, and administrators regarding student progress and needs
• Supported and documented student growth and progress to achieve academic, social, and emotional goals
• Implemented lesson plans for students with varying learning styles
• Participated in parent-teacher conferences to discuss children's development and progress
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
• Met with administrators and department team members to work on curriculum planning and assessment methods
• Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.

• Took food and drink orders, received payment from customers, and helped resolve customer complaints
• Completed routine inventory and audits of products, cleaned and restocked work and condiment stations
• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors, wiping tables, and emptying trash cans
• Ordered and distributed office supplies while adhering to a fixed office budget
• Managed office supplies, vendors, organization, and upkeep
• Screened applicant resumes and coordinated both phone and in-person interviews
• Answered and managed incoming and outgoing calls while recording accurate messages
• Opened and properly distributed incoming mail
• Organized all new hire, security, and temporary paperwork
• Reviewed employees' work to check adherence to quality standards and proper procedures
• Recruited, interviewed, and selected employees to fill vacant roles.