Todd Baker
Hampden
Summary
Enthusiastic, Customer Service driven professional looking to find a career role. Extensive experience in managing customer interactions, resolving concerns swiftly, and keeping a calm demeanor in chaotic situations. Committed to team collaboration and achieving results while being adaptable to ever-changing needs. Decades of skilled cash handling, customer service, and problem-solving roles helped prepare me for any problem that could appear.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collections Specialist
Eastern Maine Community College (Via Robert Half)
08.2025 - Current
- Worked in call center environment handling inbound and outbound calls about payments
- Processed payments and applied to customer balances.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Sales
Bob's Discount Furniture
10.2022 - 07.2025
- Commission job providing customer service and helping customers select the furniture they would like.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Collaborated with store management to improve sales strategies and meet sales goals.
Technical Support
Harris Computer Systems
04.2021 - 10.2022
- Providing Technical Support to Local Towns and Municipalities through the software, TRIO.
- Improved customer satisfaction by providing comprehensive technical support.
- Provided technical support to end-users, addressing their concerns promptly and professionally.
Quality Assurance Technician
Cornerstone Behavioral Healthcare
04.2019 - 04.2021
- Documented findings and entered into CAP for auditing purposes.
- Generated detailed reports outlining results and corrections needed.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Analyzed test data to determine performance and reliability of materials
Supervisor
Duty Free Americas
05.2018 - 03.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand and mentoring new employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Driver
Shiretown Taxi
12.2017 - 02.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Sales Associate
Circle K
10.2017 - 12.2017
- Responsibilities included store maintenance, face to face interaction with customers, handling cash, cashing out drawers, keeping track of money drops/safe withdrawals, and working alone 90% of the time.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Direct Sales Rep
Charter-Spectrum
04.2017 - 09.2017
- Inquired about current service levels and offered upgrades.
- Met customers in homes to discuss and demonstrate products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintenance Associate
Hannaford Bros. Co
07.2016 - 04.2017
- Maintained safety conditions and standards in facility.
Auditor
Parsifal Corporation
05.2015 - 04.2016
- Responsibilities included auditing invoices provided by clients, correcting invoice errors, data entry, and working on a provided queue of invoices.
Team Member
Tractor Supply Company
11.2014 - 06.2015
- Responsibilities included providing customer service, recommending products to customer needs, selling company provided protection plans, operating a forklift, etc.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Customer Service Representative
T-Mobile
06.2013 - 05.2014
- Primary responsibilities included taking inbound calls and resolving customer concerns involving some technical concerns and billing questions.
- Leveraged sales expertise to promote different phone plans and capitalize on upsell opportunities.
Education
Associate of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH08-2030
High School - undefined
Bangor High School
01.2010
Skills
- Technical support
- Sales
- Research
- Minor Technical Troubleshooting
- Typing
- Supervising experience
- Documentation review
- Google Docs
- Copywriting
- Negotiation
- Data analysis skills
- Data collection
- Marketing
- Desktop support
- Workday
- Customer service
- English
- Windows
- Proofreading
- Supervision
- Auditing
- Quality Control
- Sales Management
- WordPress
- Adobe Acrobat
- Microsoft Office
- Retail sales
- Merchandising
- Credit and collections
- Teamwork orientation
- Account review
- Customer research
Certification
Driver's License
Timeline
Collections Specialist
Eastern Maine Community College (Via Robert Half)
08.2025 - Current
Sales
Bob's Discount Furniture
10.2022 - 07.2025
Technical Support
Harris Computer Systems
04.2021 - 10.2022
Quality Assurance Technician
Cornerstone Behavioral Healthcare
04.2019 - 04.2021
Supervisor
Duty Free Americas
05.2018 - 03.2019
Driver
Shiretown Taxi
12.2017 - 02.2018
Sales Associate
Circle K
10.2017 - 12.2017
Direct Sales Rep
Charter-Spectrum
04.2017 - 09.2017
Maintenance Associate
Hannaford Bros. Co
07.2016 - 04.2017
Auditor
Parsifal Corporation
05.2015 - 04.2016
Team Member
Tractor Supply Company
11.2014 - 06.2015
Customer Service Representative
T-Mobile
06.2013 - 05.2014
High School - undefined
Bangor High School
Associate of Arts - Creative Writing
Southern New Hampshire University
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