Nyeshea Warren
Tyler
Summary
Willing to relocate: Anywhere Authorized to work in the US for any employer Notary Loan Signing Agent (3 years) Willing to relocate to: Tyler, TX
Dedicated and meticulous office manager with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Specialist
Express Employment Professionals
Tyler
10.2024 - Current
- Collect payments
- Data entry
- Send reminders
- Post payments
- File
- Customer service
- Check clients in
- Update information
Data Entry
Express Employment Professionals
Tyler
10.2024 - Current
- Excel spreadsheet
- Auditing
- Input data
- Outlook
- Re-routing and routing machinery
- Schedule production
- Creating BOMs
- Creating routes
- Data accuracy
- Work orders
Hospice Aide
Heart to Heart Hospice
Tyler
06.2024 - Current
- Assist patients with comfort care
- Bathing/Showering
- Travel to facilities and home patients
- Report to nurse and doctors
Staffing Coordinator
Providence Park Rehabilitation and Skilled Nursing
Tyler
11.2023 - 03.2024
- Set up proper staffing schedule according to needs
- Staff all nursing staff according to needs
- Monitor nurse aides assignments and charting
- Assist with residents needs
- Assist with HR hiring process
- Interview, drug testing and recruiting
- Work front desk answering phone transferring line
Residential Coordinator
St Giles Living Center
Tyler
02.2023 - 10.2023
- Assist IDD clients in group home as well as dayhab
- Assist clients with daily living, bathing, transferring, change briefs/pull-ups, and groom
- Manage staff, scheduling, input timesheets for payroll, and ensure staff is Assisting and charting correctly and effectively on clients
- Ensure all homes are in guidelines with state
- Ensure emergency books and plans are up to date, fire drills and inspections are all within guidelines
Customer Retention Supervisor
Altice USA
Tyler
06.2022 - 03.2023
- Assist customers with retention, technical support, and billing
- Helped customers with issues with their cable, internet, and home phone issues; as well as any overpayment or account issues
- Saving customers with save offers to keep customers from disconnecting services
- Worked from home as well as in office setting
Activity Director
Rose trail nursing and rehab
Tyler
10.2019 - 07.2020
- Planned events, games, programs for residents
- Scheduled Walmart trips, and updated calendars monthly
- In room calendars as well as calendar on each hall were updated at the beginning of every month
- Charted on all residents, staffed my staff accordingly, and also did resident council each month
- Informed each department supervisors about complaints so an action plan could be in place
- Activity director certification
CNA - Certified Nursing Assistant, Restorative Aide, Activity Asst, Medical Records, and Receptionist
Genesis Healthcare Colonial Tyler Care Center
Tyler
12.2010 - 07.2020
- Assist residents with daily activities such as bathing, feeding, dressing, transfers, changing briefs, and hygiene
- Good customer service skills with patient and family members is a must in this field
- Trained in A LOT of areas
- Did MEDICAL RECORDS ASST
- (filing papers and putting them in order, getting pt
- Files copied and sent to lawyer offices, making out the face sheets and getting the binders with pt information for the nurses and aides on the floor, filing the doctor orders that nurses sent out for doctors to sign)
- Did ACTIVITIES ASST
- In this department I assisted residents with daily activities games, arts and crafts, dominoes
- Did assessments on all my residents room by room on bed rest pt, and all new pt
- Charted on all residents, and updated my Activity director on changes in Pts
- Became a Restorative aid and received my certification
- Assisted residents with range of motion, and the proper exercises that the therapist ordered
- Charted on patients and communicated with therapist on refusals and all changes in Pts
- Checked vital signs
- Helped residents with showering
- Served meals to residents
- Assisted residents with basic activities of daily living
- Scheduled resident activities
- Aided in lifting residents, when necessary
- Aided in transferring residents, as needed
- Communicated details about resident's condition to the nurse in charge
- Changed bed linens
- Swept, mopped, and cleaned bathrooms
- Assisted 15 elderly, disabled, and hospice patients daily
- Provided individualized and friendly care for residents
- Assisted with wound care
CNA Instructor
Necole's Learning Academy
Jacksonville
Current
- Lecture proper CNA skills
- Demonstrate clinicals for CNA PROGRAM
Education
Vista College
Longview, TX02.2021
High School -
Arp High School
Arp, TX06.2010
Associate of Arts - Legal Studies
Kilgore College
Kilgore, TXSkills
- Critical care experience
- Vital signs
- Medication Administration
- Medical records
- Supervising experience
- Payroll
- Personal assistant experience
- Medicare
- Caregiving
- Dementia Care
- Hospital experience
- Infection control
- HIPAA
- Medical Office Experience
- Technical support
- Medical scheduling
- Medical terminology
- Lead CNA
- Home care
- Hoyer lift
- ADLs
- Senior care
- Childcare
- Communication skills
- Cash handling
- Memory Care
- Phone etiquette
- Sales
- Computer skills
- Customer service
- Cna Certified
- Alzheimer's Care
- Hospice Care
- Recruiting
- Employment & labor law
- Patient Care
- Office Management
- Insurance verification
- Front desk
- Cooking
- Photography
- Nursing
- Microsoft Office
- Notary Loan signing agent
- Laundry
- Meal preparation
- Medical receptionist
- Event Planning
- Certified Nursing Assistant
- Data entry
- Excel spreadsheet
- Payment processing
- Auditing accuracy
- Team management
- Staff scheduling
- Client communication
- Problem resolution
- Record keeping
- Data entry efficiency
- Call center experience
- Conflict resolution techniques
- Decision-making
- Credit and collections
- Empathy and tactfulness
- Customer research
- Active listening
- Collection agency relations
- Record keeping proficiency
- Goals and performance
- Issue investigation
Certification
- First Aid Certification
- QIDP Certification
- State Tested Nursing Assistant
- BLS Certification
- CNA
- CPR Certification
- Certified Notary Public
- Driver's License
Professional Summary
Anywhere, US for any employer, 3 years, Tyler, TX
Timeline
CNA Instructor
Necole's Learning Academy
Current
Collections Specialist
Express Employment Professionals
10.2024 - Current
Data Entry
Express Employment Professionals
10.2024 - Current
Hospice Aide
Heart to Heart Hospice
06.2024 - Current
Staffing Coordinator
Providence Park Rehabilitation and Skilled Nursing
11.2023 - 03.2024
Residential Coordinator
St Giles Living Center
02.2023 - 10.2023
Customer Retention Supervisor
Altice USA
06.2022 - 03.2023
Activity Director
Rose trail nursing and rehab
10.2019 - 07.2020
CNA - Certified Nursing Assistant, Restorative Aide, Activity Asst, Medical Records, and Receptionist
Genesis Healthcare Colonial Tyler Care Center
12.2010 - 07.2020
Vista College
High School -
Arp High School
Associate of Arts - Legal Studies
Kilgore College