Taylor Hatchin
Pittsburgh,PA
Summary
Hello my name is Taylor Hatchin. I am a hard worker and try my best to exceed all tasks and expectations daily. I am always willing to learn new things. You can never have too much knowledge. I love animals and my dream used to be a veterinarian but college didn’t seen like the best fit for me. I still aspire to further my education but at a later time.
Overview
9
9
years of professional experience
Work History
Collections Specialist
CardWorks Servicing
2022.10 - 2024.04
- Assisting account holders with making payments and setting up autopay
- Providing account details
- Resolving billing discrepancies
- Multitasking
- Providing overall customer satisfaction
- Inbound/Outbound calling
- Great attendance
- Great deescalation skills (account holders can be/become very irate especially after reading the mini Miranda) never push back or match tone, always try to give the opposite they are giving while remaining very polite and professional
- Always know it's not personal
- Fast learner
- Ability to work fast pace
Call Center Specialist
PeopleShare
2021.10 - 2022.09
- Copay assistance Program
- Provide Excellent customer service
- Advise patients of eligibility and requirements
- Refer patients to other programs if not eligible
- Contact insurance companies and pharmacies for verification purposes and claim resolutions
Customer Service Representative
UPMC
2018.11 - 2020.12
- Direct or coordinate the supportive services department of a business, agency, or organization
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Assist with insurance information detail
- Resolve billing discrepancies
Banquet Server
GATEWAY CLIPPER FLEET
2018.05 - 2018.10
- Organizing
- Decorating
- Cleaning
- Providing Great Customer Service
Cashier
SAMS CLUB
2017.05 - 2018.01
- Sales Associate
- Stocking
- Cleaning
- Organizing
- Cashier
- Providing Great Customer Service
Cashier
WENDYS
2014.11 - 2016.08
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Organizing
- Cleaning
- Multitasking
- Providing great customer service
Education
HIGH SCHOOL DIPLOMA - General Education
Penn Hills High School
Penn Hills, PA01.2016
Skills
- Active Listening
- Customer and Personal Service
- Writing
- Monitoring
- Critical Thinking
- Computers and Electronics
- Time Management
- Coordination
- Active Learning
- Complex Problem Solving
- Communications and Media
- Serving Experience
- Banquet Experience
- Typing
- Organizational skills
- Communication skills
- Cash handling
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
Personal Information
Authorized To Work: US
Timeline
Collections Specialist
CardWorks Servicing
2022.10 - 2024.04
Call Center Specialist
PeopleShare
2021.10 - 2022.09
Customer Service Representative
UPMC
2018.11 - 2020.12
Banquet Server
GATEWAY CLIPPER FLEET
2018.05 - 2018.10
Cashier
SAMS CLUB
2017.05 - 2018.01
Cashier
WENDYS
2014.11 - 2016.08
HIGH SCHOOL DIPLOMA - General Education
Penn Hills High School