Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Taylor Hatchin

Pittsburgh,PA

Summary

Hello my name is Taylor Hatchin. I am a hard worker and try my best to exceed all tasks and expectations daily. I am always willing to learn new things. You can never have too much knowledge. I love animals and my dream used to be a veterinarian but college didn’t seen like the best fit for me. I still aspire to further my education but at a later time.

Overview

9
9
years of professional experience

Work History

Collections Specialist

CardWorks Servicing
2022.10 - 2024.04
  • Assisting account holders with making payments and setting up autopay
  • Providing account details
  • Resolving billing discrepancies
  • Multitasking
  • Providing overall customer satisfaction
  • Inbound/Outbound calling
  • Great attendance
  • Great deescalation skills (account holders can be/become very irate especially after reading the mini Miranda) never push back or match tone, always try to give the opposite they are giving while remaining very polite and professional
  • Always know it's not personal
  • Fast learner
  • Ability to work fast pace

Call Center Specialist

PeopleShare
2021.10 - 2022.09
  • Copay assistance Program
  • Provide Excellent customer service
  • Advise patients of eligibility and requirements
  • Refer patients to other programs if not eligible
  • Contact insurance companies and pharmacies for verification purposes and claim resolutions

Customer Service Representative

UPMC
2018.11 - 2020.12
  • Direct or coordinate the supportive services department of a business, agency, or organization
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Assist with insurance information detail
  • Resolve billing discrepancies

Banquet Server

GATEWAY CLIPPER FLEET
2018.05 - 2018.10
  • Organizing
  • Decorating
  • Cleaning
  • Providing Great Customer Service

Cashier

SAMS CLUB
2017.05 - 2018.01
  • Sales Associate
  • Stocking
  • Cleaning
  • Organizing
  • Cashier
  • Providing Great Customer Service

Cashier

WENDYS
2014.11 - 2016.08
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Organizing
  • Cleaning
  • Multitasking
  • Providing great customer service

Education

HIGH SCHOOL DIPLOMA - General Education

Penn Hills High School
Penn Hills, PA
01.2016

Skills

  • Active Listening
  • Customer and Personal Service
  • Writing
  • Monitoring
  • Critical Thinking
  • Computers and Electronics
  • Time Management
  • Coordination
  • Active Learning
  • Complex Problem Solving
  • Communications and Media
  • Serving Experience
  • Banquet Experience
  • Typing
  • Organizational skills
  • Communication skills
  • Cash handling
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Powerpoint

Personal Information

Authorized To Work: US

Timeline

Collections Specialist

CardWorks Servicing
2022.10 - 2024.04

Call Center Specialist

PeopleShare
2021.10 - 2022.09

Customer Service Representative

UPMC
2018.11 - 2020.12

Banquet Server

GATEWAY CLIPPER FLEET
2018.05 - 2018.10

Cashier

SAMS CLUB
2017.05 - 2018.01

Cashier

WENDYS
2014.11 - 2016.08

HIGH SCHOOL DIPLOMA - General Education

Penn Hills High School
Taylor Hatchin