Jontae Slaughter
Round Rock,TX
Summary
Focused on enhancing company functionality and profitability, possessing the necessary skills to make a significant impact. Eager to improve and build upon these skills. Dependable Collections Specialist consistently meeting high productivity, quality, and performance standards. Valuable professional in this field due to efficiency and competence. Over [10] years of success in sales and service positions, bringing a wealth of experience as an experienced Collections Specialist. Excited to take on a new role offering long-term growth and advancement potential. Known as a dynamic problem solver, excelling at building relationships and resolving issues effectively.
Overview
13
13
years of professional experience
Work History
Collections Specialist
Hollis Cobb Associates
07.2023 - Current
- Medical Collections working with various insurances to ensure that a patient balance is taken care of also providing customer service to answer any questions about appointments or billing questions
Valuation Specialist
CCC
08.2020 - 07.2023
- Researching vehicle's and finding the values of those vehicle as well as working with insurance company's to find the information for pricing of the vehicle
- Worked in call center setting taking 200-300 calls a day
Collections Specialist
EZ Money
06.2013 - 05.2019
- Working with customer to ensure online loans were paid off
- Dealt with multiple systems and ensured that the customer felt comfortable with the company to instill value of the company into the customer as well as taking payments in the form of ACH and CC information
- Also over seeing other agents doing one on one coaching with agents and also handling escalated calls
Customer Retention Specialist
Time Warner Cable Call Center
12.2012 - 05.2013
- Helped customer's get the best packages and services for their everyday lives and answered high volume calls and used multiple systems
- Also met all call center metrics each month
- High volume call center take more than 200 calls a day adjusting bill payments
Delivery Solutions Specialist
Sears Holdings Corporation
10.2011 - 11.2012
- Handled various inbound and outbound phone calls regarding customers' deliveries, ensuring the entire process goes well
- Tracked delivery manifests, communicated with distribution center and carriers, along with stores as liaison of the operation
- Processed damage claims, offered compensation, conducted part requests, and other such activities to maintain viability of the company and the customers' satisfaction
Education
Diploma -
Stony Point High School
Round Rock, TX05.2008
Skills
- ACH Skills
- Accounts Payable
- Oracle
- Accounting
- Microsoft Office
- Accounts receivable
- Microsoft Word
- Accounting software
- Credit and collections
- Teamwork orientation
- Credit Reporting Familiarity
- Account Review
- Collections
- Active listening abilities
- Relationship Building
- Customer research
- Decision-Making Competence
- Data accuracy
- Data Entry
- Accuracy and Attention to Detail
- Fast Typing Speed
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Collections Specialist
Hollis Cobb Associates
07.2023 - Current
Valuation Specialist
CCC
08.2020 - 07.2023
Collections Specialist
EZ Money
06.2013 - 05.2019
Customer Retention Specialist
Time Warner Cable Call Center
12.2012 - 05.2013
Delivery Solutions Specialist
Sears Holdings Corporation
10.2011 - 11.2012
Diploma -
Stony Point High School