Angel Reagler
Irving
Summary
- Excellent phone presentation, Inbound and Outbound Experience.
- Bank teller with 8 years of experience providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers with 100% accuracy.
- Seeking to fill a Teller position and pursue extensive knowledge of banking products and procedures.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
10
10
years of professional experience
Work History
Collections Specialist
TitleMax (TMX Finance)
Carrollton
07.2023 - Current
- Assisted customers with accounts that had Titleloans and personal loans.
- Assisted customers with paying off accounts
- Used the system salesforce, livevox, agent assist and work que.
- Helped customers make payments to keep there vehicle.
- Provided excellent customer service to customers!
Collections Agent/Customer Service
Credence Resource Management
Carrollton
01.2021 - 07.2023
- During my time here at Credence, I did 3 party collections working with 3rd party collections calls for TMobile, At&t, Spectrum and also Healthcare for Ambulance bills.
- Inbound and Outbound calls (Approximately 150-200 calls a day)
- Assisted customer with payments using debit and credit card information
- Also had the ability to de-escalate calls by providing excellent customer service and making sure I am meeting every customers need.
- Also assisted manager with Team Lead abilities such as assisting agents with calls and working accounts.
Full Time Teller
Greater Texas Credit Union
Dallas
12.2019 - 12.2020
- Provides account services to customers by receiving deposits( cash deposits and withdrawals).
- Provide assistance with loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier's checks, traveler's checks, balanced drawers and most importantly assist members through the teller window.
Member Service Representative
Neighborhood Credit Union
06.2017 - 07.2018
- Inbound and outbound calls speaking with customer about bank accounts
- Chat/Spoke with customers online about online banking accounts and loan products
- Opened new accounts for customers
- Loan applications
- Accepted car payments as well as mortgage
Customer Service Representative, Chat Representative, Sr Client Supervisor
Legacy Texas Bank
03.2015 - 03.2017
- Inbound and outbound calls speaking with customer about bank accounts
- Took supervisor calls
- Chat/Spoke with customers online about online banking issues
- Opened new accounts for customers
- Loan applications
- Worked 12 different systems
- Worked in collections and collateral as well
Education
High school diploma -
Duncanville High School
Skills
- Phone etiquette
- Computer skills
- Banking
- Outstanding Customer service
- Amazing Negotiation Skills
- Great with Cash Handling
- Microsoft Office
- Negotiation
- Time management
- Organizational skills
- Presentation skills
- Microsoft Word
- Communication skills
- Sales
- Accounting software
- Accounts payable
- Account reconciliation
- Lending
- Customer support
- Cash handling
- Financial services
- Office Management
- Collections management
Timeline
Collections Specialist
TitleMax (TMX Finance)
07.2023 - Current
Collections Agent/Customer Service
Credence Resource Management
01.2021 - 07.2023
Full Time Teller
Greater Texas Credit Union
12.2019 - 12.2020
Member Service Representative
Neighborhood Credit Union
06.2017 - 07.2018
Customer Service Representative, Chat Representative, Sr Client Supervisor
Legacy Texas Bank
03.2015 - 03.2017
High school diploma -
Duncanville High School