Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ethan Parnell

Hollywood,FL

Summary

Obtain a position that utilizes my people skills as well as my computer knowledge and enables me to make a positive contribution to the organization, to create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement, and customer service management where my experience can be utilized to improve customer satisfaction. My ultimate goal is to find a place where I fit perfectly, and where I can also grow.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Collections Specialist

United Collection Bureau
09.2023 - Current
  • Working currently for UCB and generating approximately 15 sales weekly
  • Managed approximately 200 incoming calls and accounts per day from customers
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.

Instacart Shopper & DoorDash Delivery

Instacart & Doordash
11.2022 - 09.2023
  • Made deliveries for Instacart and Doordash simultaneously.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during shopping process.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.
  • Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
  • Completed approximately 20 to 40 deliveries daily from customers between both apps or more if allowed too .

Recovery Specialist

IKEA
08.2021 - 11.2022
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Repacked for most profits for 4 months straight and became highest producer
  • Increased production efficiency by assembling components quickly and accurately.

Customer Service Representative

Global Response
01.2020 - 02.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Apple Technical Advisor

Teleperformance
06.2019 - 01.2020
  • Resolved complex technical issues by utilizing diagnostic tools and collaborating with cross-functional teams.
  • Kept up-to-date on industry trends, emerging technologies, and new product releases to better serve customers'' needs.
  • Contributed to high-performance work culture by consistently exceeding performance metrics and targets.
  • Assisted customers with device setup, installation, and configuration tasks for seamless user experience.
  • Established rapport with clients by actively listening to concerns and promptly addressing any questions or issues they raised.
  • Developed expert knowledge of Apple products, software, and services to provide authoritative advice to customers.
  • Handled 150 to 200 accounts daily with increasingly different technical issues in real-time.
  • Demonstrated adaptability in handling diverse customer inquiries spanning hardware, software, networking, and other related areas.

Education

Associate of Science - Computer Science

Broward College
Fort Lauderdale, FL
05.2018

High School Diploma -

Nova High School
Davie
06.2016

Skills

  • Microsoft Office
  • Apple Keynote
  • Apple Numbers
  • Apple Pages
  • Communication skills
  • Customer service
  • Supervising experience
  • Sales
  • Cash handling
  • Windows
  • Mac OS
  • Computer skills
  • Phone etiquette
  • Computer literacy
  • Software troubleshooting
  • SharePoint
  • Time management
  • Live chat
  • Conflict management

Certification

Driver's License, 02/2024, 12/2032

Timeline

Collections Specialist

United Collection Bureau
09.2023 - Current

Instacart Shopper & DoorDash Delivery

Instacart & Doordash
11.2022 - 09.2023

Recovery Specialist

IKEA
08.2021 - 11.2022

Customer Service Representative

Global Response
01.2020 - 02.2021

Apple Technical Advisor

Teleperformance
06.2019 - 01.2020

Associate of Science - Computer Science

Broward College

High School Diploma -

Nova High School

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Ethan Parnell