Autumn Gartner
Clementon,NJ
Summary
Dedicated and results-oriented Collections Specialist with over three years of extensive experience in debt collections, payment arrangements, and settlement negotiations. Proven track record in high-volume debt recovery environments, with a strong focus on customer empathy and satisfaction while building relationships with clients and ensuring FDCPA compliance.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Monarch Recovery Management
Phila, Pa
02.2025 - 08.2025
- Ensured 100% FDCPA compliance across all outbound and inbound calls, maintaining compliant practices on every interaction.
- Created and implemented a customized callback and calendar schedule to improve who to call, when, and on which days, resulting in a 10% increase in contact.
- Documented all activities with precise notes to ensure audit-ready case records and seamless handoffs to internal teams.
- Improved promise-to-pay rate by 15%–20% through tailored payment arrangements while maintaining compliant, empathetic customer interactions.
Collections Agent
MRBPO
Cherry Hill, NJ
03.2024 - 01.2025
- Managed 100+ inbound/outbound calls per day to collect on third-party consumer debt across multiple client portfolios.
- Followed FDCPA, TCPA, state regulations at all times.
- Properly documented every interaction RPC/no RPC, wrong numbers, disputes, bankruptcy/attorney representation, cease-and-desist to ensure account integrity.
- Explained balances, options, and next steps; arranged payments or escalated disputes as appropriate while maintaining professionalism and empathy.
Receptionist
Waterford, NJ
06.2021 - 02.2024
- Answered incoming calls, and returning messages promptly and resolving customer questions about estimates, scheduling, and services 30-50 calls a day.
- Tracked appointment status and customer notes in Excel to ensure timely follow-ups and callbacks.
- Collaborated with the painting crew to align schedules, job durations, and materials needed; communicated changes to customers promptly.
- Upheld a professional front desk greeting walk-ins, keeping the phones covered, and maintaining a calm, helpful tone.
Education
High School Diploma - undefined
Triton High School
Runnemede, New Jersey03-2006
Skills
- FDCPA compliance knowledge
- Settlement negotiation and payment plans; close rate of about 75-80% on negotiated settlements
- Delinquency prevention: proactive follow-up on callbacks to keep accounts current; contributing to lower monthly delinquencies by 12%
- Quality assurance: 100% QA on calls; adherence to scripts, accuracy, and regulatory standards
- Accurate record-keeping
- Dialer systems and contact-center tools; outbound/inbound call handling
- Payment processing methods (ACH, cards, checks, wires)
Timeline
Collections Specialist
Monarch Recovery Management
02.2025 - 08.2025
Collections Agent
MRBPO
03.2024 - 01.2025
Receptionist
06.2021 - 02.2024
High School Diploma - undefined
Triton High School