Cynthia Cardona
San Antonio,TX
Summary
Skilled professional with experience in collections, customer service and data entry. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Collections Specialist
Conns Home Plus
San Antonio, TX
12.2008 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
Research Interviewer
Nielsen Company
San Antonio, TX
01.2019 - 08.2022
- Established credibility as an interviewer through professionalism, courtesy, and active listening during Interview with respondents.
- Conducted telephone surveys of respondants to collect data for Radio Tv Newspaper and Internet studies.
- Followed strict guidelines to not bias the respondants responses.
Loan Processing Manager
Sterling Financial Services
San Antonio, TX
03.2001 - 10.2008
- Managed payday loan store opening and closing procedures.
- Assisted with hiring, training new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions.
- Processed credit card payments batched settlement report at end of day.
- Reconciled account information and reported figures in general ledger daily.
- Assisted in figuring out cost per head for marketing purposes.
- Assisited in preparation of daily bank deposits and paid invoices to vendors for advertising.
Education
High School Diploma -
Edgewood High School
San Antonio, TXSkills
- Credit and Collections 8 years
- Call Center experience 16 years
- Inbound and Outbound Calling
- Goal Oriented Mindset
- Payment Scheduling
- Strong Negotiation Skills
- FDCPA Compliance
- Skip Tracing Knowledge
- Account Maintenance
Timeline
Research Interviewer
Nielsen Company
01.2019 - 08.2022
Collections Specialist
Conns Home Plus
12.2008 - Current
Loan Processing Manager
Sterling Financial Services
03.2001 - 10.2008
High School Diploma -
Edgewood High School