Dennis J. Capelo
Alsip,IL
Summary
Collections Specialist bringing 10-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
13
13
years of professional experience
Work History
Collections Specialist
D&A Services
Des Plaines, IL
03.2022 - 04.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Dispatcher/Cashier
Star North Taxi Affiliation
Chicago, IL
01.2017 - 03.2020
- Operated cash register for cash, check and credit transactions
- Dispatched calls to drivers in timely and efficient manner
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Effectively managed high-volume of inbound customer calls.
Retention Specialist
Combined Insurance
Chicago, IL
06.2015 - 01.2017
- Worked with customers, via inbound and outbound calls, to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues
- Assist in collection of current and past due premiums.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Adhered to appropriate legal scripting when required.
Verification Specialist
Kentech Consulting, Inc
Chicago, IL
04.2015 - 06.2015
- Conducted criminal checks through public record access
- Contacted individuals to be interviewed at home, place of business, or field location.
Dispatcher/Cashier
Dispatch Taxi Affiliation, Inc
Chicago, IL
06.2013 - 01.2015
- Operated cash register for cash, check and credit transactions
- Dispatched calls to drivers in timely and efficient manner
- Resolved all customer complaints in professional manner while prioritizing customer satisfaction
- Coordinated daily operations of taxi fleet on all levels.
Research Specialist
Kentech Consulting, Inc
Chicago, IL
09.2012 - 12.2012
- Conducted criminal checks through public record access
- Contacted individuals to be interviewed at home, place of business, or field location.
Collection Manager
Legal Modifications Network
Woodridge
08.2010 - 12.2010
- Managed team of [12] collection agents
- Processed daily invoices and billed renewed invoices to clients
- Organized weekly reports for collections department.
Recovery Specialist
Cash Recovery, LLC
Chicago, IL
02.2009 - 08.2010
- Collection of Past Due Accounts
- Repossession and Remarketing of Collateral
- Skip tracing and Resolve client complaints.
- Processed payments and contracts on accounts
- Handled 100 outbound and inbound calls daily with goal of collecting owed debt
Origination/Collections Manager
Lease Finance Group, LLC
Chicago, IL
08.2004 - 01.2009
- Managed team of (25) account managers
- Signed and approved all credit loan applications
- Provided customer service an average of 125 calls per day
- Signed and approved all settlements, buyouts and disputes with clients and attorneys.
Education
Associate Degree - Paralegal Studies
New York Career Institute
New York, NY10.2000
Skills
- Skills Profile:
- Producer License, Proficient with MS Office Suite, Lexis/Nexis, Accurint, Dun & Bradstreet , Knowledge of the
- Bilingual skills (verbal, written, read) in Spanish and English,
- Amazon Workspace, Work Day, Repay, Google Meets and Google Docs
- Payment Solicitation
- Credit and Collections
- Customer Advising and Referral
- FDCPA Compliance
- Payment Processing
- Skip Tracing
- Updating Customer Accounts
- Customer Locating
- Negotiation and Resolution
- Managing Delinquent Accounts
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist
D&A Services
03.2022 - 04.2022
Dispatcher/Cashier
Star North Taxi Affiliation
01.2017 - 03.2020
Retention Specialist
Combined Insurance
06.2015 - 01.2017
Verification Specialist
Kentech Consulting, Inc
04.2015 - 06.2015
Dispatcher/Cashier
Dispatch Taxi Affiliation, Inc
06.2013 - 01.2015
Research Specialist
Kentech Consulting, Inc
09.2012 - 12.2012
Collection Manager
Legal Modifications Network
08.2010 - 12.2010
Recovery Specialist
Cash Recovery, LLC
02.2009 - 08.2010
Origination/Collections Manager
Lease Finance Group, LLC
08.2004 - 01.2009
Associate Degree - Paralegal Studies
New York Career Institute
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