Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Joi Jones

Joi Jones

Riverview,FL

Summary

Adaptable professional with four years of work experience and proven knowledge of leadership, problem- solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill this role at your company.

Overview

5
5
years of professional experience

Work History

Collections Specialist

JP Morgan & Chase
Tampa, FL
03.2021 - Current
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Developed collection methods to achieve or exceed company financial goals.
  • Completed skip traces on customers failing respond to collection efforts.

Customer Service Representative

Maximus
Tampa, FL
10.2020 - 01.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Insurance Sales Agent

Esurance
Tampa, FL
05.2020 - 09.2020
  • Upsold products to policyholders and potential new clients.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Developed appropriate quotes based on risk information.

Sales Agent

Concentrix
Tampa, FL
10.2018 - 03.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in training of new hires on organizational procedures, policies and sales techniques.
  • Assisted average of 100 customers per day in finding or selecting items.

Retail Sales Associate

Busch Gardens
Tampa, FL
06.2018 - 09.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Education

High School Diploma -

Tampa Bay Technical High School

Skills

  • Debt Repayment Negotiation
  • Analytical and Critical Thinking
  • Skip Tracing
  • Active Listening
  • Goals and Performance
  • Attention to Detail

Timeline

Collections Specialist

JP Morgan & Chase
03.2021 - Current

Customer Service Representative

Maximus
10.2020 - 01.2021

Insurance Sales Agent

Esurance
05.2020 - 09.2020

Sales Agent

Concentrix
10.2018 - 03.2020

Retail Sales Associate

Busch Gardens
06.2018 - 09.2018

High School Diploma -

Tampa Bay Technical High School

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Joi Jones