Frederick Wilson
Spartanburg,SC
Summary
Experienced Collections Specialist bringing 15-years of success in collections, sales and service positions. Eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
7
7
years of professional experience
Work History
Collections Specialist
D2 Management
Greenville , SC
08.2017 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
Collections Specialist
Dynamic Recovery Solutions
Greenville, SC
03.2015 - 06.2017
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
Education
No Degree - Construction Trades
Erie Community College
Buffalo, NYHigh School Diploma -
John Adams High School
Ozone Park, NY06.1995
Skills
- Personalized Financial Reviews
- Credit and Collections
- Credit Extension Negotiation
- Payment Solicitation
- Negotiation and Resolution
- Debt Repayment Negotiation
- Updating Customer Accounts
- Skip Tracing
- Customer Locating
- FDCPA Compliance
- Predictive Dialers
Timeline
Collections Specialist
D2 Management
08.2017 - Current
Collections Specialist
Dynamic Recovery Solutions
03.2015 - 06.2017
No Degree - Construction Trades
Erie Community College
High School Diploma -
John Adams High School
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