Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pearl Olivo

San Jose,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

17
17
years of professional experience

Work History

Collections Specialist

FINEX Group
San Jose, CA
11.2021 - 03.2022
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Recorded all information regarding financial status of customers.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.

Administrative Assistant

Bay Areas Finest Auto Sales
San Jose, CA
11.2018 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled client correspondence and tracked records to foster office efficiency.

Data Entry Clerk

StoneCrest Investments
San Jose, CA
02.2015 - 11.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.
  • Obtained scanned records and uploaded into database.
  • Gathered data from multiple sources and programs.
  • Evaluated source documents to locate information needed for each data entry field.
  • Received incoming calls and handled data requests from internal stakeholders.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Enrollment Specialist

4c's Community Child Care Council
San Jose, CA
03.2011 - 03.2012
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Reviewed statistic enrollment data and prepared reports.
  • Provided policy information and maintained enforcement.
  • Met or exceeded enrollment and retention goals consistently.
  • Finalized and processed enrollment applications.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Met with customers to provide information about available products and policies.
  • Remained impartial in order to advise clients based on circumstances.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Collected, analyzed and validated agency commissions.

Receptionist/Administrative Asst

Community Services Agency Of Mountain View
Mountain View, CA
03.2005 - 03.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.

Education

GED -

Milpitas Adult Education
Milpitas, CA
04.2014

Skills

  • Payment Processing
  • Managing Delinquent Accounts
  • Account Monitoring
  • Financial Documentation
  • Risk Management
  • Customer Locating
  • Correspondence Sorting and Filing
  • Updating Customer Accounts
  • Personalized Financial Reviews
  • Credit and Collections
  • Negotiation and Resolution
  • Payment Scheduling
  • Conflict Resolution
  • Customer Advising and Referral
  • Problem Investigation
  • Delinquent Account Notification
  • Persuasive Negotiation
  • Skip Tracing
  • Attention to Detail
  • Analytical and Critical Thinking
  • Work Planning and Prioritization
  • Organizational Skills
  • Basic Mathematics
  • Database Maintenance
  • Verbal and Written Communication
  • Automated Document Scanning
  • Amplified Telephones
  • Clear Communication
  • Paperwork Processing
  • Documentation and Recordkeeping
  • Microsoft Office
  • Creative Problem Solving
  • Pleasant Telephone Demeanor
  • Word Processing
  • Presentation Skills
  • Time Management

Additional Information

Bilingual English / Spanish

Timeline

Collections Specialist

FINEX Group
11.2021 - 03.2022

Administrative Assistant

Bay Areas Finest Auto Sales
11.2018 - 04.2019

Data Entry Clerk

StoneCrest Investments
02.2015 - 11.2017

Enrollment Specialist

4c's Community Child Care Council
03.2011 - 03.2012

Receptionist/Administrative Asst

Community Services Agency Of Mountain View
03.2005 - 03.2008

GED -

Milpitas Adult Education

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Pearl Olivo