Alexandra Feliz Sanchez
Collection specialist
Newburgh,NY
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Competent Accounts Receivable Specialist bringing 3 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
3
3
years of professional experience
Work History
Collections Specialist
RUI
07.2022 - 11.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Handled 250 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Collections Specialist
Advensus
Santo Domingo , Dominican Republic
06.2021 - 02.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled 500 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services and collection strategies.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Achieved monthly goals of $35,000 .
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
Collections Specialist
Erc
Santo Domingo , Dominican Republic
06.2020 - 03.2021
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled 560 outbound and inbound calls daily with goal of collecting owed debt.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Achieved monthly goals of $16,000
- Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
- Researched, analyzed and settled 15 disputes per week.
- Created documents for court such as affidavits, modifications and forbearance agreements.
Collections Specialist
ERC
Santo Domingo , Dominican Republic
09.2019 - 04.2020
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Researched accounts and completed due diligence to resolve collection problems.
- Handled 500 outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Helped clients plan payoffs for home equity, mixed-use and multi-family loans.
- Achieved monthly goals of $35,000
- Researched, analyzed and settled 18 to 20 disputes per week.
Education
High School Diploma -
Argentina Mate Lara
Santo Domingo, Dominican Republic 08.2018
Skills
- FDCPA Compliance
- Service Quality Standards
- Managing Delinquent Accounts
- Personalized Financial Reviews
- Credit Accounts
- Problem Identification
- Automated Account Review
- Debt Repayment Negotiation
- Overdue Balance Detection
- Credit Extension Negotiation
- Persuasive Negotiations
- Payment Scheduling
- Credit and Collections
- Negotiation and Resolution
- Skip Tracing
- Payment Solicitation
- Customer Advising and Referral
- Scripted Conversations
- Goals and Performance
- Google Docs
- Speaking
- Collecting Statements
- Client Retention
- Communications Strategies
- Performance Goals
- Past Due Procedures
- Collection Calls
- Government Regulations
- Regulatory Guidelines
- Staff Meetings
- Performance Strategies
- Third-Party Collaboration
- Closing Procedures
- Excellent Nonverbal Communication Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Collections Specialist
RUI
07.2022 - 11.2022
Collections Specialist
Advensus
06.2021 - 02.2022
Collections Specialist
Erc
06.2020 - 03.2021
Collections Specialist
ERC
09.2019 - 04.2020
High School Diploma -
Argentina Mate Lara
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