Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Garcia

Navasota,TX

Summary

Competent Accounts Receivable Specialist bringing 4 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Alltran Financial
Bryan, TX
08.2018 - 08.2022
  • Work as a 3rd party agent for USAA
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Sales Associate

Once Upon A Child Franchise
College Station, TX
09.2017 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Cashier

McDonald's Restaurant
College Station, TX
09.2016 - 08.2017
  • Cultivated warm relationships with regular customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Education

High School Diploma -

Navasota High School
Navasota, TX
05.2016

Skills

  • Problem Identification
  • Administration and Management
  • Customer Advising and Referral
  • Managing Delinquent Accounts
  • Payment Scheduling
  • Account Monitoring
  • Credit and Collections
  • Negotiation and Resolution
  • Credit Accounts
  • FDCPA Compliance
  • Skip Tracing
  • Scripted responses

Languages

Spanish
Professional Working

Timeline

Collections Specialist

Alltran Financial
08.2018 - 08.2022

Sales Associate

Once Upon A Child Franchise
09.2017 - 08.2018

Cashier

McDonald's Restaurant
09.2016 - 08.2017

High School Diploma -

Navasota High School

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Karina Garcia