Conner Hoelting
Stillwater,OK
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. My background in debt collection and marketing, combined with a keen attention to detail and organizational skills, drove improvements and compliance in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Debt Collector
Alltran Financial
Tulsa, OK
- Worked in call center environment handling manual and automatically dialed outbound calls exceeding 1200/week.
- Executed calls with exceptional customer service, remaining calm during difficult conversations, empathizing with debtors yet remaining firm on repayment expectations.
- Collaborated with team to discuss client experiences, potential areas for improvement, plan to address stated areas, implementation date, and scheduled follow up on process changes.
- Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
Finishing Lead
Eskimo Joe's Promotional Product Group
Stillwater, OK
03.2023 - 03.2024
- Demonstrated personal organizational and time management skills required for success in a fast-paced work environment.
- Identified process improvement opportunities, devised plan of action, and worked collaboratively with team members to implement change and ensure success within department.
- Proficiently adapted to challenging technology and software updates with ease.
- Actively assisted with day-to-day operations and worked with team members to ensure deadlines were met.
- Ensured customer orders were filled with both quality of product and accuracy of fulfillment.
Screen Printer
Eskimo Joe's Promotional Product Group
Stillwater, OK
09.2021 - 03.2023
- Ensured customer satisfaction by filling orders in a timely manner with accuracy and quality products.
- Enhanced product quality by meticulous attention to detail including: desired image, color, and alignment on all products ordered.
- Maintained printing equipment to ensure safety during operation. If problems identified, equipment was repaired or taken out of service to eliminate risk of injury or damages and supervisors were notified.
- Inspected products during the printing process. Lead to increased efficiency by promptly trouble shooting and resolving printing issues; minimizing downtime and delays.
Marketing Intern
Eskimo Joe's Promotional Product Group
Stillwater, OK
05.2022 - 08.2022
- Produced recruiting video highlighting various job opportunities throughout the company.
- Interviewed employees of the Eskimo Joe's Team and wrote articles,that were later published in their marketing magazine, which featured and highlighted diversity of members.
- Researched current and potential customers data and devised sample products to facilitate increase in sales.
Sales Associate
Eskimo Joe's Clothes
Stillwater, OK
09.2019 - 09.2021
- Organized and stocked merchandise to maximize visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers and built rapport by demonstrating positive and welcoming attitude, active listening, and responding to questions or concerns promptly and appropriately.
- Maintained calm and professional attitude during busy, high-stress situations and resolved customer complaints in accordance to company policy to promote customer retention.
Education
BBA - Management
Oklahoma State University
Stillwater, OK12-2023
Associate of Science - Management
Northern Oklahoma College
Tonkawa05-2021
Skills
- Debt Collection Techniques
- Client Engagement
- Process Optimization Strategies
- Attention to Detail
- Effective Multitasking
- Effective Organizational Skills
Timeline
Finishing Lead
Eskimo Joe's Promotional Product Group
03.2023 - 03.2024
Marketing Intern
Eskimo Joe's Promotional Product Group
05.2022 - 08.2022
Screen Printer
Eskimo Joe's Promotional Product Group
09.2021 - 03.2023
Sales Associate
Eskimo Joe's Clothes
09.2019 - 09.2021
Debt Collector
Alltran Financial
BBA - Management
Oklahoma State University
Associate of Science - Management
Northern Oklahoma College