Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Byrd

Newport News,VA

Summary

Detail-oriented professional in customer service and account management, skilled in negotiating payment arrangements and ensuring compliance. Expertise in reviewing account files to enhance collection efforts and balancing nightly folios for accurate financial reporting. Experienced in processing check-ins and check-outs, streamlining overnight operations.

Overview

1
1
year of post-secondary education
13
13
years of professional experience

Work History

Debt Collector

Portfolio Recovery Associates
Norfolk, VA
05.2013 - Current
  • Contacted consumers for Portfolio Recovery Associates to discuss delinquent account balances.
  • Reviewed account files and payment history before making collection outreach.
  • Negotiated payment arrangements within Portfolio Recovery Associates compliance guidelines.

Night Auditor/Laundry Attendant

Extended Stay America
Hampton, VA
09.2021 - 05.2023
  • Reconciled cash drawers and night audit reports using property management system.
  • Balanced nightly folios and verified guest charges at Extended Stay America front desk.
  • Processed check-ins and check-outs during overnight guest service coverage.

Education

Data Entry Specialist -

Kee Business College
06.1991 - 07.1992

Ferguson High School
Newport News , VA

Skills

  • Customer service
  • Account reconciliation
  • Cash handling
  • Conflict resolution
  • Records management
  • Debt collection techniques
  • Payment processing

Timeline

Night Auditor/Laundry Attendant

Extended Stay America
09.2021 - 05.2023

Debt Collector

Portfolio Recovery Associates
05.2013 - Current

Data Entry Specialist -

Kee Business College
06.1991 - 07.1992

Ferguson High School
Deborah Byrd