Luidelson Franco
San Tan Valley,Arizona
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. I am a Licensed Realtor Skilled in working under pressure and adapting to new environments, as well as looking to take my knowledge to an extended level. Skilled debt collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts.
Overview
3
3
years of professional experience
Work History
Debt Collector
Thunder Bird Collections
09.2023 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
Salesperson
Cobblestone Auto Spa
06.2022 - 10.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Fostered relationships with customers to expand customer base and retain business.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created successful strategies to develop and expand customer sales.
- Adhered to company initiatives and achieved established goals.
Team Member
Burger King
04.2021 - 05.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Combs High School
San Tan Valley, AZ05.2023
Skills
- Customer Service
- Relationship Building
- Customer Engagement
- Prospecting
- Sales Process
- Customer Care
- Prospecting Skills
- Complaint Handling
- Chemical Handling
- Safe Food Handling
- Engaging Personality
- Delivers Exceptional Customer Service
- Money Handling
- Reliable Team Worker
- Fluent in [English,Spanish]
- Payment Acceptance
- Call Center Experience
Timeline
Debt Collector
Thunder Bird Collections
09.2023 - Current
Salesperson
Cobblestone Auto Spa
06.2022 - 10.2022
Team Member
Burger King
04.2021 - 05.2022
High School Diploma -
Combs High School
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