Xavier Byrd
Phoenix,AZ
Summary
Skilled Debt Collection with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
5
5
years of professional experience
Work History
Debt Collector
Global Lending Services
06.2022 - Current
- I've done all of collections positions (Mid, Late , Repo)and im currently in repossession, Work from home setting with OB and IB calls. Full knowledge with skip tracing tools (
- In repo we also locate the vehicle and try to collect for the loan
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
Sales Associate
Cobblestone Auto Spa and Market
05.2019 - 05.2022
- I am a Sales Advisor currently helping customers find the right washes or details they would need to be happy and satisfied with there clean car
- We sales advisors educate the customers on our product and what each wash does, being extremely informative.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High school diploma -
Moon Valley High School
Phoenix, AZ05.2021
Skills
- Sales
- Pricing
- Customer Service
- Upselling
- Serving Experience
- Cashiering
- Computer Skills
- Organizational Skills
- Retail Sales
- Store Management Experience
- English
- Cold calling (Less than 1 year)
- Door-to-door (Less than 1 year)
- Phone sales (Less than 1 year)
- Collection (Less than 1 year)
- Call center (1 year)
- Retail sales
- Customer service
- Negotiation
- Account Management
- Business Correspondence Writing
- Client Relations
- Persuasion techniques
- Payment Acceptance
- Stress Tolerance
- Patience and Persistence
- History research
Additional Information
I am currently studying to try and take my Health and Life exam to get my series 6 and securities, and becoming a insurance agent
Languages
English
Full Professional
Timeline
Debt Collector
Global Lending Services
06.2022 - Current
Sales Associate
Cobblestone Auto Spa and Market
05.2019 - 05.2022
High school diploma -
Moon Valley High School