Shykedria Knighton
Houston
Summary
Dedicated customer service representative with over 5 years of experience in enhancing client satisfaction through effective communication and problem-solving skills. Proven ability to manage high call volumes while providing exceptional service and maintaining a positive attitude.
Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.
Overview
7
7
years of professional experience
Work History
Debt Collector
NewRez
Albany, GA, USA
12.2023 - 01.2026
- Proficient in negotiating payment arrangements and resolving account discrepancies to minimize delinquency.
- Strong knowledge of credit policies and loan regulations, ensuring compliance in all collection activities.
- Excellent communication skills, enabling effective interaction with customers to foster positive relationships while recovering debts.
Remote Admissions Representative
Ultimate Medical Academy
10.2018 - 03.2023
- Recruits students by developing alumni networks, arranging and prospective students viral tours and initiating campaigns to induce students to attend the institution. Reviews prospective student applications and interviews prospective students.
Education
High School Diploma -
Georgia Preparatory Academy
Macon, Georgia12.2018
Skills
- Customer Service
- Sales
- Microsoft Office
- Excel
- Word
- Data Entry
- Negotiation
- Communication
- Multitasking
- Analysis
Timeline
Debt Collector
NewRez
12.2023 - 01.2026
Remote Admissions Representative
Ultimate Medical Academy
10.2018 - 03.2023
High School Diploma -
Georgia Preparatory Academy