Jasmine Mendez
Santa Ana,CA
Overview
1
1
Language
5
5
years of professional experience
Work History
Debt Collector Online
Debt Relief
, California
12.2025 - Current
- Contacted borrowers to negotiate payment arrangements and develop tailored hardship solutions.
- Reviewed delinquent accounts to determine eligibility for Debt Relief repayment options and update account status accordingly.
- Negotiated repayment plans within Debt Relief compliance guidelines.
- Assessed customer financial situations to identify and prioritize hardship cases for effective resolution.
- Followed debt collection procedures and federal consumer protection rules.
- Verified accuracy of account information and updated records accordingly.
Medical Assistant
Oc Urology
Santa Ana, CA
03.2024 - 11.2025
- Assisted urology providers with patient exams and procedure preparation.
- Collected patient histories and updated electronic medical records.
- Recorded vital signs and documented symptoms before office visits.
- Prepared exam rooms with sterile supplies and treatment materials.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Edinger urgent care
Santa Ana, CA
02.2022 - 08.2022
- Administered injections, collected venipuncture specimens, and performed urine dipstick testing.
- Assisted with laceration suture removal and performed wound care to support patient recovery.
- Completed audiometry, Snellen chart, Ishihara, and Titmus vision screening.
- Conducted eye lavage procedures to enhance patient comfort and ensure safety during treatment.
- Measured grip strength using Jamar dynamometer.
- Prepared examination rooms, escorted patients, and recorded vital signs to facilitate efficient patient flow.
- Supported pre-employment physical exams and EMT pre-employment physical exams.
Education
High School Diploma -
Segerstrom
2301 W MacArthur Blvd, Santa Ana, CA 9270406-2010
Skills
- Debt collection techniques
- Debt negotiation
- Consumer compliance
- Delinquent accounts
- Financial assessment
- Account verification
- Debt management software
- Customer service
- Procedure setup
- Client negotiation
Languages
Spanish
Professional
Timeline
Debt Collector Online
Debt Relief
12.2025 - Current
Medical Assistant
Oc Urology
03.2024 - 11.2025
Medical Assistant
Edinger urgent care
02.2022 - 08.2022
High School Diploma -
Segerstrom