ROBIN J. DYKES
Tampa
Summary
Dynamic sales and customer service expert known for delivering exceptional results in remote environments. Achieved an 85% settlement rate while leading a team to surpass enrollment goals, driving a 30% increase in monthly recoveries. Expertise in account management and consultative selling fosters lasting client partnerships.
Overview
14
14
years of professional experience
Work History
Debt Specialist
National Debt Relief
03.2026 - Current
- Consult with prospective clients to evaluate financial circumstances and recommend appropriate debt-relief solutions.
- Enroll qualified clients into customized debt-resolution programs while maintaining compliance with company policies and regulatory standards.
- Document client interactions, financial information, and case details accurately in Salesforce CRM.
- Analyze credit reports and debt portfolios to identify settlement opportunities and improve client outcomes.
- Achieved an 85% settlement rate on assigned delinquent accounts, contributing to a 30% increase in monthly recovery performance.
Sales Development Advisor
SelectQuote
04.2025 - 02.2026
- Earned promotion to the Specialty Pod within the first 30 days based on performance and sales results.
- Selected as Team Captain, mentoring and motivating 30–40 Sales Development Advisors to exceed enrollment and performance goals.
- Provided coaching on objection handling, consultative selling, and closing techniques to improve team effectiveness.
- Managed 400–600 customer interactions daily while maintaining a 98% Quality Assurance compliance score.
- Ensured adherence to state and federal regulations while delivering exceptional customer service.
Remote Account Manager
ColDesi Inc.
Tampa
04.2021 - 10.2024
- Managed and nurtured a portfolio of more than 1,000 customer accounts, identifying opportunities for growth and retention.
- Generated revenue through consultative telephone sales, virtual product demonstrations, and Microsoft Teams presentations.
- Conducted 90+ outbound prospecting calls and managed 20+ inbound customer inquiries daily.
- Partnered with startup and small-business owners to recommend equipment and solutions tailored to business goals.
- Collaborated with sales leadership to implement customer-focused strategies that improved client satisfaction and engagement.
Bartender | Waitstaff | Catering Manager | Training Coordinator
Hula Bay Club
Tampa
05.2012 - 02.2017
- Consistently ranked among top performers in weekly sales and customer satisfaction metrics.
- Trained and onboarded front-of-house and back-of-house employees on customer service standards and POS systems, enhancing team readiness and service quality.
- Coordinated catering events from $600 to $3,000+, overseeing client communications, logistics, and execution to ensure client satisfaction and seamless operations.
- Generated new business through event consultations and follow-up outreach, building relationships with prospective clients to expand client base.
Education
Hillsborough Community College
Skills
- Debt Collection Techniques
- Financial Counseling
- Client Acquisition & Retention
- Account Management
- Lead prospecting
- New Client Onboarding
- Sales presentations
- Negotiation techniques
- Salesforce CRM
- Zoho CRM
- Payment Processing
- Microsoft Office Suite
- Customer Education & Support
- Conflict Resolution
- B2B Sales & Business Development
Timeline
Debt Specialist
National Debt Relief
03.2026 - Current
Sales Development Advisor
SelectQuote
04.2025 - 02.2026
Remote Account Manager
ColDesi Inc.
04.2021 - 10.2024
Bartender | Waitstaff | Catering Manager | Training Coordinator
Hula Bay Club
05.2012 - 02.2017
Hillsborough Community College