Shaniece Adams
Zion,IL
Summary
Professional debt collection specialist with proven experience in recovering outstanding debts and managing collections processes. Skilled in negotiation, conflict resolution, and maintaining compliance with legal and regulatory standards. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, professionalism, and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Debt Collection Specialist
Trans World Systems Inc.
01.2019 - Current
- - Assisted in processing claims, ensuring compliance with guidelines and policies.
- Managed accounts to ensure timely and accurate collections of outstanding balances.
- Resolved bilingual discrepancies.
- Implemented process improvements to enhance efficiency in collections workflow and reduce delinquencies.
Billing and Collections Specialist
Enova International
01.2018 - 01.2019
- - Managed end-to-end billing processes, ensuring timely invoicing and collections.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Analyzed customer accounts to revolve discrepancies and improve collection rates.
- Led initiatives to automate billing systems, increasing operational efficiency by reducing manual tasks.
Crew Member
Rolling Hills Nursing Home
11.2017 - 11.2018
- - Providing excellent customer service to residence
- - Handling laundry and delivering to residence's rooms
- - Managing a clean work area
Cohort Member
Youth Conservation Corps
01.2017 - 11.2017
- - Handling office duties, filing, faxing, printing, etc.
- - Help build the foundation for houses & constructive work
- - Focusing on building housing resources for low income families
Education
Diploma -
Waukegan High School
06.2016
Skills
Motivation and initiative
HIPPA compliance
Data entry proficiency
Debt collection techniques
Updating customer accounts
Stress tolerance
Certification
- CPR Certified 2017
- OSHA Certified 2017
- Hospitality & 'Knowing your roll in the green environment' Certified 2018
Timeline
Debt Collection Specialist
Trans World Systems Inc.
01.2019 - Current
Billing and Collections Specialist
Enova International
01.2018 - 01.2019
Crew Member
Rolling Hills Nursing Home
11.2017 - 11.2018
Cohort Member
Youth Conservation Corps
01.2017 - 11.2017
Diploma -
Waukegan High School