Tiffany Rose
North Chicago,IL
Summary
Results-driven Debt Collection Specialist with a proven track record at Enhanced Recovery Corporation. Expert in debt recovery and payment arrangements, utilizing collections software to enhance efficiency. Recognized for persistence and teamwork, successfully training new staff and improving recovery rates through strategic account management and compliance adherence.
Overview
11
11
years of professional experience
Work History
Debt Collection Specialist
Enhanced Recovery Corporation Debt Collection
01.2003 - 03.2007
- Managed communication with clients to negotiate payment arrangements and resolve outstanding debts.
- Utilized collection software to track accounts, ensuring accurate documentation of interactions and payments.
- Developed strategies to improve debt recovery rates while maintaining compliance with regulations and company policies.
- Conducted thorough account reviews to identify discrepancies and facilitate prompt resolution of billing issues.
- Analyzed trends in debt collections to recommend process enhancements that increased efficiency and effectiveness.
- Trained new team members on best practices in debt collection processes and customer service techniques.
Cashier
Home Shopping Network
01.1998 - 10.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new team members on operational procedures and customer service protocols.
Telemarketer
Window Master
09.1996 - 04.1998
- Developed and maintained customer relationships through effective communication and follow-up strategies.
- Conducted market research to identify potential leads and target demographics for sales campaigns.
- Executed outbound calls to promote products, resulting in increased brand awareness among prospects.
- Collaborated with team members to refine scripts and improve overall call quality and engagement rates.
Education
No Degree - Medical Insurance Billing And Coding
Everest University
Orlando, FL02-2015
High School Diploma -
Department Education
Ocala, FL09-2013
Skills
- Goal oriented
- Debt settlement
- Debt recovery
- Persistence
- Documentation
- Payment arrangements
- Collections software
- Account management
- Payment acceptance
- Call center background
- Teamwork
- Customer service
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Native or Bilingual
Timeline
Debt Collection Specialist
Enhanced Recovery Corporation Debt Collection
01.2003 - 03.2007
Cashier
Home Shopping Network
01.1998 - 10.1999
Telemarketer
Window Master
09.1996 - 04.1998
No Degree - Medical Insurance Billing And Coding
Everest University
High School Diploma -
Department Education