Jennifer Baker
Houston
Summary
Knowledgeable Debt Collection Specialist with proven success at Universal Fidelity in enhancing recovery rates through effective communication and customized payment arrangements. Skilled in complex problem-solving and account management, I consistently maintained high success in collecting overdue accounts while fostering positive relationships with clients. Committed to delivering exceptional customer service and achieving goals.
Overview
19
19
years of professional experience
Work History
Debt Collection Specialist
Universal Fidelity
03.2022 - Current
- Managed collections for overdue accounts, ensuring timely resolution and compliance with regulations.
- Developed payment plans tailored to clients' financial situations, improving recovery rates.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained consistently high success rate of collecting on overdue accounts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Trained new team members on company policies and effective collection techniques.
Small Business Owner
Self-employeed
01.2018 - 03.2022
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Analyzed market trends to identify opportunities for business growth and innovation.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Certified Nursing Assistant
Texas Children's Hospital
09.2006 - 04.2008
- Provided direct patient care, assisting with daily activities and ensuring comfort and safety.
- Monitored vital signs, documenting changes to inform nursing staff of patient conditions.
- Assisted in the implementation of individualized care plans tailored to each patient's needs.
- Collaborated with healthcare team members to enhance patient outcomes and streamline care processes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient information and care activities in electronic health record.
Education
Certified Nursing Assistant Certificate - Nursing
Southeast Community College
Lincoln, Nebraska, NEHigh School Diploma -
Burke High School
Omaha, NE01-2001
Skills
- Goal oriented
- Debt settlement
- Debt recovery
- Documentation
- Payment arrangements
- Patience and persistence
- Call center experience
- Account management
- Complex Problem-solving
- Effective communication
- Customer service
Timeline
Debt Collection Specialist
Universal Fidelity
03.2022 - Current
Small Business Owner
Self-employeed
01.2018 - 03.2022
Certified Nursing Assistant
Texas Children's Hospital
09.2006 - 04.2008
Certified Nursing Assistant Certificate - Nursing
Southeast Community College
High School Diploma -
Burke High School