Omni Bourgeois
Rausch Sturm
Milwaukee,WI
13
years of professional experience
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Work History
Debt Collection Specialist
4 Years 5 Months- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Retention Specialist
1 Year 7 Months- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
Retention Supervisor
2 Years 11 Months- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Recruiter
4 Years 5 Months- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
Education
HIGHSCHOOL - German Language And Literature
Skills
Correspondence Sorting and Filing
Terms Review and Enforcement
Credit Extension Negotiation
Quarterly Reviews
Call Center Processes
Customer Account Review
Client Satisfaction
Performance Motivation
Languages
German
Native or Bilingual
Timeline
Debt Collection Specialist
Rausch Sturm
01.2022 - CurrentRead More
Retention Specialist
Charter Spectrum
12.2019 - 07.2021Read More
Retention Supervisor
Focus Services
01.2017 - 12.2019Read More
Recruiter
KidSafe Learing Gallery
02.2013 - 07.2017Read More
Milwaukee School of Languages
HIGHSCHOOL from German Language And Literature
Read More