Peyton Owens
Kingsport,TN
Summary
Experienced Collections Specialist bringing 2-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
6
6
years of professional experience
Work History
Collections Specialist
Citibank
Gray, TN
12.2019 - 10.2021
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Researched, analyzed and settled [Number] disputes per week.
- Achieved performance goals on consistent basis.
Equipment Operator
Cooper Standard
Church Hill, TN
05.2016 - 12.2019
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Maintained and cleaned equipment after each job and inspected.
- Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Maintenance and Park Detail
Hawkins County Parks And Rec.
Church Hill, TN
09.2015 - 05.2016
- Monitored use of indoor gym and gathering facilities for proper use and damages.
- Upheld safety standards in different seasons by handling ice, snow and other periodic issues.
- Checked on safety and operation of park equipment every [Timeframe].
- Maintained athletic fields for area youth and adult leagues.
- Secured park gates or doors at closing time and unlocked at opening.
- Kept grass, trees and landscaping beds in professional condition with regular care.
Education
High School Diploma -
Volunteer High School
Church Hill, TN05.2015
Skills
- Debt Repayment Negotiation
- Problem Investigation
- Personalized Financial Reviews
- Payment Processing
- Negotiation and Resolution
- Attention to Detail
- Payment Solicitation
- Persuasive Negotiation
- Report Writing
- Risk Management
- Analytical and Critical Thinking
- Payment Scheduling
- Clear Communication
Timeline
Collections Specialist
Citibank
12.2019 - 10.2021
Equipment Operator
Cooper Standard
05.2016 - 12.2019
Maintenance and Park Detail
Hawkins County Parks And Rec.
09.2015 - 05.2016
High School Diploma -
Volunteer High School
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