Jatonna Eaves
Charlotte,NC
Summary
Detail-oriented Billing Analyst with 7 years of experience enforcing performance on client accounts. Reviews billing and payment history in light of other metrics predicting account performance to recommend and implement effective collections policy. Dedicated to service through maximizing returns.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing and Collections Specialist
Riverside Regional Medical Center
09.2023 - 09.2024
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Assisted in audit preparation, providing necessary documentation for thorough review of financial activities.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
Telecom Billing Analyst II
Dish Network
01.2021 - 09.2023
- Analyze, code, and process billing per CSG systems
- Managed month-end closing procedures, ensuring all invoices were accurately entered into the accounting system within designated timeframes.
- Resolve and manage disputes, and credits with customers
- Interact with corporate accounts payable and accounting to expedite payments and resolve issues
- Conducted regular audits of billing records, identifying issues and implementing corrective actions.
- Manage invoice billing to ensure bill rate vs. quoted or contract rate is correctly coded
- perform accounting functions in month end closure activities in quickbooks, CSG, and Oracle
Claims Processor
Anthem Blue Cross BlueShield
01.2021 - 09.2022
- Coded and processed claims for payment ensuring all information is correct
- Processed and adjusted health claims in accordance with claims policies and procedures
- Responded to telephone and written inquiries professionally with members and providers
- Provided claims customer service and administration support to members.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Revenue Cycle Specialist
Kaiser Permanente
11.2016 - 02.2021
- Reviewed billing and coding on claims to ensure the procedures, primary diagnoses code, modifiers, and patients information is billed correctly
- Billed patients for administered care, handled incoming payments, recoupment, and calculated patient intake costs, tracked accounts receivable to ensure accuracy
- Contacted responsible parties for past due debts.
- Identified and resolved payment issues between patients and providers.
- Reviewed denied claims and worked errors until denials are resolved and paid correctly.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
Education
CHAA in Healthcare Administration -
Riverside Academy
Newport News, VA08.2022
CMAA in Healthcare Administration -
Thomas Nelson Community College
Newport News, VA12.2021
GED -
Hillgrove High School
06.2010
Skills
Debt recovery
Payment Negotiations
Invoice Processing
Accounts receivable management
Dispute Resolution
Claims review
Financial Statements
Microsoft Excel
Payment Processing
Insurance Regulations Understanding
Claims Processing Software
Data entry proficiency
Fiber Optic Splicing
Troubleshooting and resolution
Network Troubleshooting
Troubleshooting systems
Network configuration
Regulatory Compliance
Certification
- Certified Coding Associate
- CPR Certification
Timeline
Billing and Collections Specialist
Riverside Regional Medical Center
09.2023 - 09.2024
Telecom Billing Analyst II
Dish Network
01.2021 - 09.2023
Claims Processor
Anthem Blue Cross BlueShield
01.2021 - 09.2022
Revenue Cycle Specialist
Kaiser Permanente
11.2016 - 02.2021
CMAA in Healthcare Administration -
Thomas Nelson Community College
GED -
Hillgrove High School
CHAA in Healthcare Administration -
Riverside Academy