Summary
Overview
Work History
Education
Skills
PROFESSIONAL SKILLS
Timeline
Generic

Ashley Pfleger

Omaha,NE

Summary

Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

JOANN Fabrics And Crafts
01.2022 - 08.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

Associate of Applied Science - Cosmetology

Capitol School of Hairstyling & Esthetics
Omaha, NE
07.2024

Skills

  • Individually licensed by the state of Nebraska (in process)
  • Strong client satisfaction record
  • Eager to learn best new practices and techniques
  • Familiarity with Redkin, Surface and Amika product line
  • Conversational, thoughtful and compassionate
  • Customer Consultation

PROFESSIONAL SKILLS

Communication

  • Easy-going and natural communication with clients of all ages, with a 98% client satisfaction rate.
  • Apt to ask the right questions to achieve client goals.
  • Good at providing low-pressure creative suggestions to an average of 50 clients per week.
  • Positive relationships with coworkers and team collaboration, improving productivity by 35%.
  • Clearly explains salon procedures and at-home care tips to customers.

Attention to Detail

  • Strong eye for color and ability to match client needs and appropriate designs.
  • Nuanced skill to adjust colors as needed.
  • Safety and proper chemical protocol were observed, decreasing safety accidents by 96%.
  • Always double-checks the finished cut and provide touch-ups as needed.

Organization

  • Kept clean areas and minimized the risk of infection or injury to customers by using required solutions and procedures to clean and sanitize tools.
  • Stocked merchandise, clearly labeled over 500 items and arranged according to size or color to prevent waste.
  • Maintained an efficient schedule that never keeps clients waiting.
  • Organized and scheduled an average of 100 appointments per week, by phone, email or in person.

Timeline

Customer Service Cashier

JOANN Fabrics And Crafts
01.2022 - 08.2023

Associate of Applied Science - Cosmetology

Capitol School of Hairstyling & Esthetics
Ashley Pfleger