Laurie Silva
Lathrop,CA
Summary
Motivated in Customer Service/Patient Care with a cheerful disposition. Ready and willing to go above and beyond for any job that I'm in at the time. When there are stressful issues I have the ability to stay com, and make others feel safe. Reliable, on time and committed to outstanding service in a multi diverse population.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Power Mart
09.2022 - 04.2023
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
Certified Medical Assistant/Covid Screener
Modesto School System
10.2021 - 03.2022
- Onsite performed nasopharyngeal swabs for elementary and continue education students.
- Traveled between two different schools.
- Kept track of all lab kits and recorded in the computer.
- Kept spread sheet of all students that were swabbed.
- Called and scheduled students to be tested if their test came back positive. They would get retested to go back to class.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
Dignity Health
03.2021 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Certified Medical Assistant
Mobile Med Solutions
07.2020 - 08.2020
- Onsite Covid Screener for a men's prison.
- Screened all employees before they went to work.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensuring that everyone that enters the facility, Dr's, Correction Officers, and all staff adheres to protocols.
- Document all results.
Certified Medical Assistant
California Health Care Facility
01.2017 - 07.2018
- Worked with the Tele-Psychiatry program.
- Worked with the inmates who where on medications.
- Set up video equipment for the Psychiatrist.
- Bring in the patients to be interviewed by the Dr.
- Schedule the patients.
- Make sure the equipment worked properly.
- Just check in with them weekly.
Medical Assistant
Arthritis & Rheumatology Specialty Office
04.2015 - 01.2016
- Skilled in Electronic Health Records
- Direct patient care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Palo Alto Medical Foundation
04.2008 - 09.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Clinical Float for all clinics in Santa Cruz and Scotts Valley.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Worked with Epic system and IDX scheduling.
- EKG,Phlebotomy,Injections,and helped with minor surgery.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Westmont High School
Campbell, CA06.1984
Vocational - Medical Assisting
Boston Reed
Santa Cruz02.2002
Skills
- Medical Office experience
- Front and Back office
- Customer Satisfaction/Patient Care
- Resolving Discrepancies
- Retail Merchandising
- Self starter
- High-Volume Environments
- Works well individually or in team setting
- Stocking and Replenishing
Certification
Proficient in HIPPA
Medical Assisting
CPR
Timeline
Customer Service Cashier
Power Mart
09.2022 - 04.2023
Certified Medical Assistant/Covid Screener
Modesto School System
10.2021 - 03.2022
Certified Medical Assistant
Dignity Health
03.2021 - 06.2021
Certified Medical Assistant
Mobile Med Solutions
07.2020 - 08.2020
Certified Medical Assistant
California Health Care Facility
01.2017 - 07.2018
Medical Assistant
Arthritis & Rheumatology Specialty Office
04.2015 - 01.2016
Medical Assistant
Palo Alto Medical Foundation
04.2008 - 09.2012
High School Diploma -
Westmont High School
Vocational - Medical Assisting
Boston Reed
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